Customer Success Associate Jobs Opening in IBST at Kharadi, Pune
Job Description
Job Summary:
We are looking for a proactive, customer-focused, and detail-oriented Customer Success Associate to join our team. In this role, you will be responsible for supporting and nurturing customer relationships to ensure client satisfaction, retention, and long-term success. You will act as a trusted advisor, assisting clients throughout their journey with our products or services, helping them achieve their business goals, and ensuring they derive maximum value from our offerings.
The ideal candidate is passionate about customer experience, has excellent interpersonal skills, and enjoys working in a collaborative, fast-paced environment.
Key Responsibilities:
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Customer Onboarding and Training:
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Guide new customers through the onboarding process to ensure a smooth transition.
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Conduct product walkthroughs, training sessions, and setup support tailored to each customer’s needs.
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Ensure customers are fully enabled and comfortable using the product or service.
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Relationship Management:
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Build strong, long-term relationships with customers to understand their business needs and goals.
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Serve as the main point of contact for post-sale support and communication.
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Proactively check in with customers to ensure satisfaction and engagement.
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Product Expertise and Support:
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Maintain in-depth knowledge of the company's products, features, and best practices.
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Assist customers in resolving product-related queries or issues, coordinating with technical support or engineering teams as needed.
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Share feedback from customers with internal teams to improve product offerings and user experience.
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Retention and Account Growth:
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Identify opportunities for upselling or cross-selling based on customer usage and business needs.
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Monitor customer health scores and take proactive steps to prevent churn.
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Support renewal processes and ensure timely communication regarding contract expirations or updates.
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Customer Advocacy and Feedback:
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Collect and document customer feedback to identify trends and areas for improvement.
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Advocate on behalf of customers within the organization to enhance their experience.
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Encourage customer participation in case studies, testimonials, and referral programs.
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Data Tracking and Reporting:
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Maintain accurate and up-to-date customer records in CRM systems.
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Track key metrics such as usage, engagement, satisfaction, and churn risk.
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Generate regular reports and dashboards for internal use and customer review meetings.
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Collaboration and Continuous Improvement:
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Work closely with Sales, Product, Marketing, and Support teams to align on customer strategies.
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Contribute to the development of customer success strategies, processes, and documentation.
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Stay informed about industry trends and share best practices with the team.
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More information about this Customer Success Associate Job
Please go through the below FAQs to get all answers related to the given Customer Success Associate job
- What are the job requirements to apply for this Customer Success Associate job position?
- Ans: A candidate must have a minimum of fresher as an Customer Success Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Success Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Success Associate position?
- Ans: There are immediate 1 job openings for Customer Success Associate in our Organisation.
Job Particulars
About Company
Pune 
Freshers 
Salary not disclosed 
BA
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, Other Graduate
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
BA, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
12th Pass (HSE)
Pune
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon, Pune, Noida
2 to 3+ Years
Salary not disclosed
B.Com, BA, BCA, BE/B.Tech, BSc, CS
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
