Customer Success Associate Jobs Opening in RProcess Outsourcing Services Pvt.Ltd at Devaraja Mohalla, Mysore-Others, Mysore
Job Description
Role: Customer Success Associate
Industry Type: Analytics / KPO / Research
Department: Customer Success, Service & Operations
Employment Type: Full Time
Key Responsibilities
1. Customer Onboarding
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Guide new customers through the onboarding process, helping them get started with our product/service.
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Conduct welcome calls, walkthroughs, and training sessions (via phone, video, or email).
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Understand client goals and customize onboarding experiences accordingly.
2. Relationship Management
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Serve as the customer’s main point of contact throughout their lifecycle.
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Build long-term, trust-based relationships with customers.
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Proactively check in with clients to ensure continued satisfaction and engagement.
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Act as the voice of the customer internally by sharing feedback with product and service teams.
3. Support & Issue Resolution
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Address customer inquiries promptly through email, phone, chat, or ticketing systems.
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Troubleshoot problems and escalate issues to technical or support teams when needed.
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Ensure timely resolution of customer concerns and follow up to confirm closure.
4. Product Guidance and Education
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Help customers better understand product features and how to maximize value.
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Provide usage tips, best practices, and regular updates on new features.
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Create or share user guides, FAQs, knowledge base content, and video tutorials.
5. Retention & Renewals
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Monitor customer accounts for usage trends, satisfaction levels, and risk indicators.
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Work to reduce churn by identifying potential issues before they arise.
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Support the renewals process by ensuring customer needs are met and expectations managed.
6. Upsell and Cross-sell Opportunities
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Identify opportunities to recommend additional products or services that meet the customer’s evolving needs.
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Work in collaboration with the Sales team to offer upgrades or premium features.
7. Reporting and CRM Management
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Maintain accurate customer information and interactions in CRM systems (e.g., Salesforce, HubSpot, Zoho).
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Generate reports related to customer health, feedback, and account activity.
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Track key metrics such as Net Promoter Score (NPS), churn rate, customer satisfaction (CSAT), and engagement levels.
More information about this Customer Success Associate Job
Please go through the below FAQs to get all answers related to the given Customer Success Associate job
- What are the job requirements to apply for this Customer Success Associate job position?
- Ans: A candidate must have a minimum of fresher as an Customer Success Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, M.Com, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, ME/M.Tech, CS, MSc, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 11800 and 12700 Monthly. The Salary will depend on the interview. This Customer Success Associate is a Full Time in Mysore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Success Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Success Associate position?
- Ans: There are immediate 1 job openings for Customer Success Associate in our Organisation.
Job Particulars
About Company
Mysore 
Freshers 
Salary not disclosed 
B.Com, BBA/BBM, BSc
Mysore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mysore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mysore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mysore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mysore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mysore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mysore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mysore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mysore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mysore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mysore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mysore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
