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Customer Success Assoiate Jobs Opening in Axestrack Software Solutions at Jaipur-Others, Jaipur

Customer Success Assoiate
Axestrack Software Solutions
Jaipur(Jaipur-Others)
0 Years
Not disclosed
Axestrack Software Solutions
Last Date 26 Jun 2022
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Axestrack Software Solutions - Job Details

Date of posting: 27 Apr 22
 1. As part of Client Success (Customer Focused)

I. Client Delivery: Capture client’s needs and be able to articulate in clarifying ambiguities and assertive in putting company’s view point as well.

II. Business Requirements: Should be able to draft a BRD (Business Requirements Document) and get a sign-off from the customer.

III. Liaise & Collaborate: Should be able to collaborate and communicate with customer’s key stakeholders and manage their expectations.
  • Should be able to collaborate internally with respective teams viz. IT, Ops, HR, Sales, Solutions and so on to get the job done and deliver it to client.
IV. SME & Coach – Should have expert knowledge to impart trainings to new joiners at customer as well internal to the company.
  • Should have knowledge of new technologies/tools required to impart trainings and be expert with demonstration of such technologies
V. Communication & Negotiation: Should be well conversant in spoken and written business English and be able to negotiation delivery deadlines with client 
  • Should have understanding of the internal capabilities and be able to suggest a meaningful timeline to the CSM during client discussions.
2. As part of Organization Success (Revenue Focused)
I. Revenue Management: Be able to generate continuous revenue from the client.
  •  Should be able to identify new areas of opportunities and engagement for growth and provide key inputs to CSM.
  • Should have skin-in-the game to own the revenue build up and have a bottom-line metrics to own the same
II. Retention: Critical KPI for SPOC as he/she is involved in the day-to-day activities.
  • Should have a hold of ground level view points and thinking of the client stakeholders which could impact company’s recurring revenue or pose a threat to revenue forecast
III. Competitive Analysis & Insights: Should have a deeper connect with client stakeholder’s and get the strategic insights of the competitive threats

IV. Client Location: Should be able to work from client site for a given period of time, if required.

V. Travel: - Be open to travel, based on client needs, and be flexible to accommodate the client needs even in unforeseen situations.
  • Be also vigilant with the travel schedule and ensure that every travel has some value delivered to client.

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers
State : Rajasthan
Country : India

About Axestrack Software Solutions

Axestrack is leading provider of digital logistics solutions. We partner with our clients to provide end-to-end tailored Digital capabilities for building an Enterprise Digital Thread – which starts from enabling basic telematics to seamless integration with Enterprise Resource Planning (ERP) and going further by deep Analytics and Artificial Intelligence (AI),designed to meet not only the current & continuously evolving needs but also to address futuristic aspirations of the logistics industry. All this, while being transmitting information from one system to another “Digitally”.

Auto Monitoring

All the fleet vehicles are monitored 24/7 and hence the trips are made by them and their status is updated automatically.

Dynamic Grouping

Our software architecture supports dynamic grouping on the dashboard where vehicle status is updated every 30 seconds & exchanged between rule specific groups.

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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Axestrack Software Solutions recruiting Customer Success Assoiate candidates nearby Jaipur(Jaipur-Others).Axestrack Software Solutions vacancies for Customer Success Assoiate is recruited through Written-test, Face to Face Interview etc.
Axestrack Software Solutions Company recruits a lot of candidates every year based on the skills . The candidates with MBA/PGDM, BE/B.Tech are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Jaipur(Jaipur-Others) can apply for Customer Success Assoiate position in Axestrack Software Solutions. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Axestrack Software Solutions recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Axestrack Software Solutions and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Axestrack Software Solutions and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Axestrack Software Solutions and near your city and get a secured career.