Customer Success Chat Specialist Jobs in Bangalore - FloBiz

Customer Success Chat Specialist
FloBiz
FloBiz
Last Date 02 Oct 2021
This Job is Expired

FloBiz - Job Details

Date of posting: 03 Aug 21

Job brief

  • We are looking for a Customer Success Chat Specialist to assist our customers with technical problems when using our products and services
  • The responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with help desk software
  • Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures

Responsibilities

  • Respond to customer queries in a timely and accurate way, via chat Identify customer needs and help customers use specific features
  • Analyse and report product issues (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales, and Marketing teams
  • Assist in training junior Customer Success Representatives

Requirements

  • Minimum of 2 years of experience as a Chat Support Specialist or similar Customer Service role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Typing speed of 38 to 40 WPM with 90% and above accuracy
  • Should be a graduate

Job Summary

Job Type : Full Time
Hiring Process : Written-test, Telephonic Interview
Who can apply : Freshers
State : Karnataka
Country : India

About FloBiz

We at Flobiz are in our pursuit to make sure the technology reaches the SMEs, helping them closely assess the feasibility and progress of their business. Predicting your business growth is no more a myth. If there is a tool in your hand that can help you transform your business data into useful insights, you can make confident business decisions. We strive to be that tool. Founded in 2019, by IIT Kharagpur, IIT Delhi and BITS graduates, we are a venture funded company with a track record of product excellence and market leadership and our team of engineers, product specialists, business development and growth leads has been working hard over the past few months to take on a new challenge in the Fintech space. 
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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FloBiz recruiting Customer Success Chat Specialist candidates nearby Bangalore(HSR ).FloBiz vacancies for Customer Success Chat Specialist is recruited through Written-test, Face to Face Interview etc.
FloBiz Company recruits a lot of candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, 12th Pass (HSE), BFA, Vocational Training, PG Diploma, MSc, Certificate Course (ITI), Diploma, B.Com, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore(HSR ) can apply for Customer Success Chat Specialist position in FloBiz. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the FloBiz recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of FloBiz and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of FloBiz and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in FloBiz and near your city and get a secured career.