Customer Success Engineer Jobs in Pune - MindTickle Inc
Job Description
We are looking for a bright Technical Support Engineer to provide enterprise level assistance to our customers. This technician will provide support via phone, web, email, chat and other channels as required.
Responsibilities
Responsibilities
- Taking ownership of customer issues reported and seeing problems through to resolution
- Conducting product walk through and providing resolutions to customers queries on the MindTickle product
- Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Good in problem analysis, troubleshooting, requirement analysis
- Solid verbal, written, presentation and interpersonal communication skills
- Fast learner and can pick up new technologies
- Capable of working on a cross-functional team to solve business & tech problems
- Willing to work in US shift.
- Ability to make complex technical matters easy-to understand even for non-technical people
- Highly driven individual with an execution focus and a strong sense of urgency
- Self-directed and resourceful / entrepreneurial experience and attitude
- High level of enthusiasm about helping and serving clients, strongly customer and solution oriented personality
- Handle details accurately and in a timely manner
- 2+ years experience in Customer Support within an enterprise software organization
- Knowledge of SaaS business model, SaaS technologies, and related applications
- Knowledge with web development technologies (JavaScript, HTML, CSS) a big plus
- Proven time management skills in a dynamic support environment
- A background in engineering or support
Job Particulars
Role engineer core non it
Who can apply Experienced (2 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id952892
Job Category Core Technical , Diploma , BSc/BCA/BBM
Locality Address
State Maharashtra
Country India
About Company
MindTickle Inc
MindTickle is world's leading SAAS platform for sales readiness founded in 2011 by graduates of IITs, ISB & Stanford. Today, our rapidly growing team consists of 350+ people working from Pune & California. We are proud to be one of the very few category-defining Indian companies that has made a global mark. In addition, we are funded by top Silicon Valley investors, like – Canaan partners, NEA, Accel partners and Jyoti Bansal (founder, AppDynamics).
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