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Customer Success Engineer Jobs in Pune - MindTickle Inc

CW
Customer Success Engineer
MindTickle Inc
MindTickle Inc
Last Date 01 Sep 2020
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MindTickle Inc - Job Details

Date of posting: 02 Jul 20
We are looking for a bright Technical Support Engineer to provide enterprise level assistance to our customers. This technician will provide support via phone, web, email, chat and other channels as required.

Responsibilities
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Conducting product walk through and providing resolutions to customers queries on the MindTickle product
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
Requirements
  • Good in problem analysis, troubleshooting, requirement analysis
  • Solid verbal, written, presentation and interpersonal communication skills
  • Fast learner and can pick up new technologies
  • Capable of working on a cross-functional team to solve business & tech problems
  • Willing to work in US shift.
  • Ability to make complex technical matters easy-to understand even for non-technical people
  • Highly driven individual with an execution focus and a strong sense of urgency
  • Self-directed and resourceful / entrepreneurial experience and attitude
  • High level of enthusiasm about helping and serving clients, strongly customer and solution oriented personality
  • Handle details accurately and in a timely manner
Good to have
  • 2+ years experience in Customer Support within an enterprise software organization
  • Knowledge of SaaS business model, SaaS technologies, and related applications
  • Knowledge with web development technologies (JavaScript, HTML, CSS) a big plus
  • Proven time management skills in a dynamic support environment
  • A background in engineering or support

Job Summary

Job Type : Full Time
Job Category : Core Technical,Diploma,BSc/BCA/BBM
Hiring Process : Face to Face Interview
Who can apply : Experienced (2 to 3+ Years)

About MindTickle Inc

MindTickle Inc

MindTickle is world's leading SAAS platform for sales readiness founded in 2011 by graduates of IITs, ISB & Stanford. Today, our rapidly growing team consists of 350+ people working from Pune & California. We are proud to be one of the very few category-defining Indian companies that has made a global mark. In addition, we are funded by top Silicon Valley investors, like – Canaan partners, NEA, Accel partners and Jyoti Bansal (founder, AppDynamics).
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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MindTickle Inc recruiting Customer Success Engineer Experienced(2 to 3+ Years) candidates candidates nearby Pune.MindTickle Inc vacancies for Customer Success Engineer is recruited through Written-test, Face to Face Interview etc.
MindTickle Inc Company recruits a lot of Experienced(2 to 3+ Years) candidates candidates every year based on the skills . The candidates with ME/M.Tech, BSc, MCA, BE/B.Tech, PG Diploma, MSc, Diploma, BCA are selected to full fill the vacancies in Engineer (Core, Non-IT) job field. The candidates nearby Pune can apply for Customer Success Engineer position in MindTickle Inc. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the MindTickle Inc recruitment, candidates are mostly chosen for the department of Engineer (Core, Non-IT) . To learn more about the current jobs and other details, it is better to go through official site of MindTickle Inc and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of MindTickle Inc and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in MindTickle Inc and near your city and get a secured career.