Customer Success Engineer Jobs in Pune

Customer Success Engineer

MindTickle Inc

2 to 3+ Years

Not disclosed

Expired

Posted: 02 Jul 20

Job Description

We are looking for a bright Technical Support Engineer to provide enterprise level assistance to our customers. This technician will provide support via phone, web, email, chat and other channels as required.

Responsibilities

Taking ownership of customer issues reported and seeing problems through to resolution
Conducting product walk through and providing resolutions to customers queries on the MindTickle product
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles

Requirements

Good in problem analysis, troubleshooting, requirement analysis
Solid verbal, written, presentation and interpersonal communication skills
Fast learner and can pick up new technologies
Capable of working on a cross-functional team to solve business & tech problems
Willing to work in US shift.
Ability to make complex technical matters easy-to understand even for non-technical people
Highly driven individual with an execution focus and a strong sense of urgency
Self-directed and resourceful / entrepreneurial experience and attitude
High level of enthusiasm about helping and serving clients, strongly customer and solution oriented personality
Handle details accurately and in a timely manner

Good to have

2+ years experience in Customer Support within an enterprise software organization
Knowledge of SaaS business model, SaaS technologies, and related applications
Knowledge with web development technologies (JavaScript, HTML, CSS) a big plus
Proven time management skills in a dynamic support environment
A background in engineering or support

Job Particulars

Role engineer core non it

Education Diploma, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma

Who can apply Experienced (2 to 3+ Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id952892

Job Category Core Technical , Diploma , BSc/BCA/BBM

Locality Address

State Maharashtra

Country India

About Company

MindTickle Inc

MindTickle is world's leading SAAS platform for sales readiness founded in 2011 by graduates of IITs, ISB & Stanford. Today, our rapidly growing team consists of 350+ people working from Pune & California. We are proud to be one of the very few category-defining Indian companies that has made a global mark. In addition, we are funded by top Silicon Valley investors, like – Canaan partners, NEA, Accel partners and Jyoti Bansal (founder, AppDynamics).

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