Customer Success Executive Job in Simplify360 at Bangalore

Job Description

• Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
  
• Ensures all customers are successfully using the product they’ve subscribed for.
  
• SPOC for all accounts you’d be managing.
  
• Increase revenue streams for company by cross-selling, upselling and renewals from the accounts your handling.
  
• Is often the first port of call for customers and is available to answer any in-bound questions.
  
• Liaison between client and support team.
  
• Always put a smile on the customer.
  

• Fresher with an affinity towards working for an exciting social media/digital start-up.
  
• Customer is king and customer empathy is your primary focus.
  
• Excellent communication and written skills.
  
• Love toward working for the best brands and agencies in the world.
  
• Proactive attitude, Positive attitude and strong work ethic
  
• Strong sense of customer satisfaction