Customer Success Executive Jobs Opening in Appstean Infotech Pvt Ltd at A.B. Road., Indore
Job Description
Introduction
We are looking for a Customer Success Executive who will be responsible for building strong relationships with customers, ensuring their satisfaction, and helping them achieve maximum value from our products and services. The ideal candidate should have excellent communication, problem-solving, and relationship management skills to deliver a seamless customer experience.
Key Responsibilities
1. Customer Relationship Management
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Act as the primary point of contact for customers, addressing their queries and concerns effectively.
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Build long-term relationships and ensure high levels of customer satisfaction.
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Understand customer requirements and provide personalized solutions based on their needs.
2. Onboarding & Training
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Assist new customers during the onboarding process to ensure smooth product adoption.
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Conduct product demonstrations, training sessions, and walkthroughs to help customers understand key features.
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Guide customers through the setup and integration processes when required.
3. Customer Retention & Engagement
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Monitor customer accounts to identify upselling and cross-selling opportunities.
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Engage with customers proactively to prevent churn and maintain long-term relationships.
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Analyze customer feedback and suggest improvements to enhance overall customer experience.
4. Issue Resolution & Support
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Work closely with the support team to resolve customer issues quickly and effectively.
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Document and escalate complex issues to the technical team when necessary.
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Ensure that all concerns are addressed within defined SLAs (Service Level Agreements).
5. Reporting & Feedback
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Maintain accurate records of customer interactions and update the CRM system.
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Prepare regular reports on customer health, retention metrics, and satisfaction scores.
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Share feedback and insights with the product and operations teams to drive improvements.
Required Skills & Competencies
Technical & Professional Skills
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Proficiency in CRM tools, helpdesk systems, and Microsoft Office Suite.
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Good understanding of customer success strategies and KPIs.
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Knowledge of SaaS, IT products, or digital platforms (preferred but not mandatory).
Soft Skills
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Excellent verbal and written communication skills.
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Strong relationship-building and interpersonal abilities.
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Customer-centric mindset with problem-solving skills.
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Ability to work under pressure and handle multiple tasks simultaneously.
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Proactive, empathetic, and result-oriented personality.
Educational Qualifications
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Required: Bachelor’s degree in Business Administration, Marketing, IT, or related field.
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Preferred: Additional certifications in Customer Relationship Management or Customer Success.
More information about this Customer Success Executive Job
Please go through the below FAQs to get all answers related to the given Customer Success Executive job
- What are the job requirements to apply for this Customer Success Executive job position?
- Ans: A candidate must have a minimum of 0 to 1 year experience as an Customer Success Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Success Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Success Executive position?
- Ans: There are immediate 1 job openings for Customer Success Executive in our Organisation.
Job Particulars
About Company
Indore 
0.6 to 1 Years 
Salary not disclosed 
Diploma, BA, 12th Pass (HSE)
Indore
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
