Customer Success Expert Jobs in Gurgaon - RepUp
Job Description
- Day to day management of accounts
- Regular client communication
- Analysing usage data and conducting review meetings
- Tracking of client engagement level and ensuring usage
- Resolving client issues on time by collaborating with technical team
- Making sure that client requirements are delivered on time
- Logging all client communication- call and email on Hubspot
- Designing email campaigns
Job Particulars
About Company
RepUp is a platform which helps hoteliers makes sense of online review data. There are countless reviews written online on a daily basis on various platforms and in many languages. Making sense of this clutter can be an unnerving task. At RepUp we make life easier by compiling reviews into one single dashboard. We use semantic technology to create reports based on big review data to help you make insightful business decisions at a glance.
Our team: We’re a global team with different backgrounds and interests. What unites us is an obsession to continually improve. We’re a technology company and tech is at the core of everything we do. We use NLP, data mining and business logic to drive our decisions.
RepUp emerging as strong online reputation management platform for the hospitality industry.
