Customer Success Jobs in Delhi - IMax Technologies Private Limited

Selected intern's day-to-day responsibilities include:

1. Manage the entire onboarding process for new customers, beginning to end - from sales handover to configuration to training, ensuring customers roll out the platform as quickly as possible
2. Work on delivering confident training sessions which educate and enable new users, illustrating the benefits of the software, effectively communicating value to customers, and instilling confidence and belief in the product
3. Enhance current processes in the onboarding and account management areas of the business
4. Nurture the client towards a successful implementation using intimate knowledge of both the industry and the product
5. Go over and above to ensure customers are comfortable and satisfied using the software by delivering training and catchup sessions, instructing/guiding the customer through tasks, both onsite & online
6. Work on using reporting and analytics to provide insights into account growth, taking responsibility for their performance, and meeting revenue targets
7. Manage customer expectations aligned with the business processes and protocols & resolve time-sensitive and high-pressure queries
8. Develop and manage client portfolios
9. Build trust and transparency with clients
10. Onboard new clients/customers
11. Act as a customer advocate
12. Sustain business growth and profitability by maximizing value