Customer Success Jobs in Gurgaon - The House Of Khadi Essentials
Customer Success
The House Of Khadi Essentials
Expired
Posted: 16 Nov 20
Job Description
About The House Of Khadi Essentials
Khadi Essentials, from The House of Khadi Essentials, is an authentic luxurious Ayurvedic beauty and wellness brand that aims at providing world-class affluent Ayurvedic products with a touch of contemporary to the modern-day women and men. Staying strong to our roots while bringing uniqueness and purity to the products drives us.
If you are restless when it comes to delivering your work, a perfectionist when it comes to attention to detail, and hungry when it comes to grabbing new opportunities, learn and carve a niche for yourselves, we invite you.
About the internship
Selected intern's day-to-day responsibilities include:
1. Resolve customer complaints via phone, email, mail, or social media
2. Greet customers warmly and ascertain problem or reason for calling
3. Assist with placement of orders, refunds, or exchanges
4. Give advice on company information
5. Take payment information and other pertinent information such as addresses and phone numbers
6. Place or cancel orders
7. Answer questions about warranties or terms of sale
8. Suggest solutions when a product malfunctions
9. Handle product recalls
10. Persuade the customer to reconsider cancellation
11. Inform customers about deals and promotions
12. Sell products and services
13. Utilize computer technology to handle high call volumes
14. Work with the customer service manager to ensure proper customer service is being delivered
15. Close-out or open call records
16. Compile reports on overall customer satisfaction
1. Resolve customer complaints via phone, email, mail, or social media
2. Greet customers warmly and ascertain problem or reason for calling
3. Assist with placement of orders, refunds, or exchanges
4. Give advice on company information
5. Take payment information and other pertinent information such as addresses and phone numbers
6. Place or cancel orders
7. Answer questions about warranties or terms of sale
8. Suggest solutions when a product malfunctions
9. Handle product recalls
10. Persuade the customer to reconsider cancellation
11. Inform customers about deals and promotions
12. Sell products and services
13. Utilize computer technology to handle high call volumes
14. Work with the customer service manager to ensure proper customer service is being delivered
15. Close-out or open call records
16. Compile reports on overall customer satisfaction
Skill(s) required
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 28th Aug'20 and 2nd Oct'20
3. are available for duration of 6 months
4. have relevant skills and interests
Other requirements
1. Excellent oral & written communication (English & Hindi)
2. Empathetic & helping attitude
3. Problem-solving and people skills
4. Using judgment at the right time
Number of openings
1
https://internshala.com/internship/detail/customer-success-internship-in-gurgaon-at-the-house-of-khadi-essentials1598624540Job Particulars
Role others
Education Other Course
Who can apply Freshers
Hiring Process Face to Face Interview
Employment Type0
Job Id1040812
Job Category Others
Locality Address
State Haryana
Country India
About Company
The House Of Khadi Essentials
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