Customer Success Jobs in Hyderabad - Eunimart Multichannel Private Limited
Customer Success
Eunimart Multichannel Private Limited
Expired
Posted: 09 Dec 20
Job Description
About the internship
Selected intern's day-to-day responsibilities include:
1. Ensure to provide excellent customer service through phone, e-mail, chat, etc. in a timely and accurate manner
2. Work on serving as a liaison between the customer support team, management, and customer to improve customer service and business productivity
3. Analyze customer complaints and provide appropriate corrective actions
4. Assist directly or route customers to the appropriate personnel for assistance
5. Ensure customer satisfaction by meeting customer needs in a courteous and timely manner
6. Track, follow-up, and resolve customer's outstanding issues in a timely fashion
7. Develop customer service programs in order to provide outstanding service
8. Prepare documentation and reports on routine customer correspondence for future reference purposes
9. Assist in training peers on improving customer support service
10. Develop and maintain in-depth product knowledge
11. Conduct customer surveys about the company's service so as to obtain feedback
12. Work on communicating customer feedback to technical and marketing teams in order to develop processes for better serving customers
1. Ensure to provide excellent customer service through phone, e-mail, chat, etc. in a timely and accurate manner
2. Work on serving as a liaison between the customer support team, management, and customer to improve customer service and business productivity
3. Analyze customer complaints and provide appropriate corrective actions
4. Assist directly or route customers to the appropriate personnel for assistance
5. Ensure customer satisfaction by meeting customer needs in a courteous and timely manner
6. Track, follow-up, and resolve customer's outstanding issues in a timely fashion
7. Develop customer service programs in order to provide outstanding service
8. Prepare documentation and reports on routine customer correspondence for future reference purposes
9. Assist in training peers on improving customer support service
10. Develop and maintain in-depth product knowledge
11. Conduct customer surveys about the company's service so as to obtain feedback
12. Work on communicating customer feedback to technical and marketing teams in order to develop processes for better serving customers
Skill(s) required
Learn these skills on Internshala Trainings
Learn MS-Excel
Learn Business Communication
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 4th Dec'20 and 8th Jan'21
3. are available for duration of 6 months
4. are from Hyderabad and neighboring cities
5. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Must be proficient in MS Office (especially Excel)
2. Must have English proficiency (spoken and written)
3. Must have Hindi proficiency (spoken)
4. Prior experience in any customer support team will be an added advantage
Perks
Number of openings
2
Certificate: Will be provided at the end of the Internship
Job Particulars
Role hr admin
Education Any Graduate, Other Course
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id1060577
Job Category Recruitment
Locality Address
State Telangana
Country India
About Company
About Eunimart Multichannel Private Limited
Eunimart is India's leading cross border e-commerce company, a brainchild of Mr. Shayak Mazumder. A total of 110 man-years of experience in design, development, and implementation towards omnichannel cross border e-commerce solutions. Using artificial intelligence and machine learning algorithms, Eunimart is helping Indian enterprises identify and reach out to unexplored business territories.
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