Customer Success Jobs Opening in Kaptune Media India Private Limited at Noida
Customer Success
Kaptune Media India Private Limited
Expired
Posted: 30 May 22
Job Description
Selected intern's day-to-day responsibilities include:
1. Resolve customer complaints via phone, email, mail, or social media by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution
2. Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller
3. Work with the management team to stay updated on product knowledge
4. Impact the company's bottom line by problem-solving and turning clients into repeat customers
5. Take feedback from the customers
6. Build sustainable relationships of trust through open and interactive communication
7. Provide accurate, valid, and complete information by using the right methods/tools
8. Go the extra mile to engage customers
9. Work with the manager to ensure proper customer service is being delivered
1. Resolve customer complaints via phone, email, mail, or social media by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution
2. Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller
3. Work with the management team to stay updated on product knowledge
4. Impact the company's bottom line by problem-solving and turning clients into repeat customers
5. Take feedback from the customers
6. Build sustainable relationships of trust through open and interactive communication
7. Provide accurate, valid, and complete information by using the right methods/tools
8. Go the extra mile to engage customers
9. Work with the manager to ensure proper customer service is being delivered
Skill(s) required
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 24th May'22 and 28th Jun'22
3. are available for duration of 6 months
4. have relevant skills and interests
Other requirements
. A degree in information technology, computer science, or a relevant field will be an added advantage
Excellent written and verbal communication
. Conflict-resolution skills
. Good problem-solving abilities
. A customer-oriented individual
Perks
Job Particulars
Education BCA, BSc, Any Graduate, Other Course
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id1491390
Job Category Tech Support
Locality Address
State Uttar Pradesh
Country India
About Company
Kaptune Media is a well-established, Noida-based five years old company. We are growing at a fast pace on a year-to-year basis. Our flagship SaaS-based product TrackOlap is used by thousands of users daily and has customers across the globe.
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