Customer Success Manager - Interns Jobs in Bangalore - Replicon
Job Description
- BA, BBM, Bcom, MBA in Sales/ Marketing/ HR or any non technical education
Replicon is searching for self-motivated, highly engaging individuals to join our Customer Success Manager (CSM) team in our Bangalore office as an Intern – Customer Success Management
The Customer Success Manager (CSM) team at Replicon is highly motivated and passionate team with the vision and maniacal focus for customer success and growth. If you are right out of college or trying to take your first step to kick-start your career and to be sure you are in a supportive and nurturing environment, then take this opportunity to come meet us for an interview.
Intern – Customer Success Management is the Customer Advisor who serves as a point of contact and as a liaison between the customer and the various departments within Replicon.
Key responsibilities will include managing customer activation process, ongoing support around customer service levels, customer contract renewals, Drive Growth and control churn. The Intern – Customer Success Management will understand the customer's business needs to ensure customer satisfaction and to encourage the continued long-term relationship, and help identify opportunities where Replicon services fit their ongoing business strategy.
The role requires the employee to work in the North-American shift timings.
Time – 6PM
to 3AM
Responsibilities:
Master Replicon’s innovative system for managing customer growth and building strategic relationships
Learn and stay current with your product knowledge of Replicon’s software solutions
Works well with customers to maintain high level of customer satisfaction and develop strong relationships
Create and deliver reports that details service usage, summarize ROI and value-add, highlight new platform components and identify next steps for the named accounts.
Manages and retains revenue for a territory's install base of accounts. Runs it like an autonomous business.
Generates demand for additional products and services within the install base of customers and grow the existing revenue base.
Requirements:
Bachelor’s degree in any discipline
Very Strong written and verbal presentation/communication skills (ESSENTIAL)
Excellent interpersonal skills
Inclination towards technology
Intermediate with MS Office
Job Particulars
About Company
Replicon is
a cloud-based Time Intelligence company with Time Tracking and Expense
Management software suite. It aims to automate client billing, project time
costing, employee time tracking, timesheet, resource scheduling, and expense
tracking through different modular products.
As the leader in time tracking applications, we help thousands of customers
worldwide increase productivity, improve project visibility, eliminate revenue
leakage and maintain labour compliance.
Replicon’s mission is to help businesses capture, manage and optimize their
most important asset, time, to successfully grow their organizations.
We are global! We have employees in Australia, Canada, India, the United Kingdom, and the United States.
