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Customer Success Manager Jobs in Bangalore - ConvertCart

CW
Customer Success Manager
ConvertCart
Any Graduate
1 Years
ConvertCart
Last Date 09 Aug 2020
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ConvertCart - Job Details

Date of posting: 09 Jun 20

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing excellent customer service experience and help customers achieve their desired goals. 

Responsibilities

  • Responsible for forming strategies to improve the existing Conversion Rate using innovative ideas.
  • Responsible for maintaining great relationships with clients.
  • Work closely with clients to improve overall business understand and help them track the correct metrics required for their business.
  • Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Generate and deliver periodic (monthly/quarterly) reports to review the work done and analyse statistics, metrics, and provide recommendations for further improvements.
  • Analyse the available data to understand the type of visitors visiting the website and figure out the leaks in the website and suggest corrective measures to solve these problems.
  • Work with customers to establish critical goals, plan the entire account strategy or quarterly campaign launch/initiation plan & help customers in achieving their goals.
  • Coordinate with cross-functional teams like product & engineering, development etc to ensure project or campaigns are launched in a timely manner.
  • Present A/B test results to determine the impact on conversion and ROI.
  • In concert with the Sales teams, forecast retention, renewal, and status for assigned accounts.

Professional Competencies:

  • Prior experience in international Customer Success, Professional Services, consulting or equivalent history of increasing customer satisfaction, adoption and retention
  • Understanding of e-commerce business, Strategic Marketing & Online Marketing / Campaign Management is strongly desired.
  • Digital marketing experience that demonstrates your in-depth understanding of Online Brand Development, Data Analytics, Campaign Management and customer and email acquisition will be added benefit
  • Experience working in a multi-cultural global organization
  • Strong structural work methods, multitasking and time management skills
  • Excellent interpersonal skills and the confidence to be an honest advocate, willing to push back when needed for the best interest of the business and the customer
  • Excellent verbal and written communication skills
  • Good presentation skills
  • Proven ability to collaborate and build strong relationships with customers especially at the C-level. Proven experience in managing project implementations.

Qualifications

  • Bachelor's degree or equivalent experience
  • Experience in Client success
  • Strong written and verbal communication skills
  • Detail-oriented and analytical
  • Demonstrated ability to increase customer satisfaction
  • Minimum 1 year of customer-facing experience.
  • Experience in handling marketing campaigns.
  • Understanding of digital marketing techniques and changing trends in online space.
  • Excellent organizational, presentation and communication skills.

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 Years)

About ConvertCart

ConvertCart
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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ConvertCart recruiting Customer Success Manager Experienced(1 Years) candidates candidates nearby Bangalore.ConvertCart vacancies for Customer Success Manager is recruited through Written-test, Face to Face Interview etc.
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