Customer Success Manager Jobs in Delhi - Wingify Software Pvt. Ltd.

Customer Success Manager

Wingify Software Pvt. Ltd.

3 Years

Not disclosed

Expired

Posted: 04 Sep 19

Job Description

Customer Success Manager

Delhi, India

Job Responsibilities:

Responsible for the management of the post-sales relationship of a portfolio of customer accounts to foster long-term business partnerships.
Increase customer satisfaction by understanding business needs and providing additional VWO solutions and resources.
Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
Act as an escalation point to drive problem resolutions in a timely and proactive manner.
Identify at-risk renewals and deliver on customer remediation plan.
Monitor customer health to track usage and customer satisfaction.
Delivery of periodic (monthly/quarterly) Customer Success Forums (CSF) and Quarterly Business Reviews (QBRs) to review and analyze statistics, metrics, and provide recommendations.
In concert with the Sales teams, forecast retention, renewal, and status for assigned accounts.

Professional Competencies :

Prior experience in customer success or equivalent history of increasing customer satisfaction, adoption and retention.
Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams.
Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
Excellent customer relationship management skills.
Outstanding communication, understanding and writing skills.
Background in program/project management of large program (collection of many projects or customers) in cross-functional, cross-companies is a plus.
Understanding of web applications, HTML, JavaScript, and CSS is a plus

Desired Skills & Experience :

Bachelor’s degree, Business or Computer Science related.
Minimum 3 years of customer facing experience.
Excellent organizational, presentation and communication skills.
Organized and reliable self-starter who can work independently.
Strong written and verbal skills.

Job Particulars

Role hr admin

Education BBA/BBM

Who can apply Experienced (3 Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id689481

Job Category Recruitment

Locality Address

State Delhi

Country India

About Company

At Wingify, we’re building SaaS (software as a service) products from India that are used by thousands of companies in more than 90 countries across the world. In our industry, we’re proudly outcompeting all our international counterparts to clock USD 20mn in annual revenue, bringing in more than a hundred crore of valuable foreign exchange into India every year.

Customer Success Manager Job in Wingify Software Pvt. Ltd. at Delhi