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Customer Success Manager Jobs in Mumbai,Navi Mumbai - Synergetics It Services Pvt Ltd

Customer Success Manager
Synergetics It Services Pvt Ltd
3+ Years
50000 - 90000 Per Month
Synergetics It Services Pvt Ltd
Last Date 28 May 2018

Synergetics It Services Pvt Ltd - Job Details

Date of posting: 29 Mar 18

JD – Customer Success Manager

 Scope of Service

  •  Participate in service delivery engagements by acting as a hands-on technical expert.
  • Perform detailed business discovery in order to set solution strategy and design
  • Configure, prepare and demonstrate the specified solutions to a detailed level, matching to the client's requirements
  • Develop software solutions, collateral and templates for use by the sales and pre-sales teams
  • Articulate the proposed solution and the benefits to the client at all levels including the third party software and hardware elements where applicable
  • Assist with account development, bids and campaign strategy
  • Articulate the value proposition of Synergetics IT Services.
  • Deployment on Microsoft Azure
  • Interface between Sales, delivery and transition team to ensure and meet customer expectations during the pre and post project planning.
  • Requirement Gathering, Business Analysis & Business Case preparation for Winning Proposition
  • Knowledge and hands on experience in Sizing, Pricing and delivery models
  • Ability to understand business processes, business problems and then position the required solution
  • Interact with account management team and tailor the solution, delivery models as required
  • Provide response to RFP, RFQ and unsolicited proposal for Global customer
  • Perform customer presentation on Synergetics IT Services and Solutions areas
  • Prepare and verified SoW and Agreement after winning the opportunity
  • Interact with multiple OEM’s/OESP’s to achieve Integrated solutions
  • Provide Leadership and deliver world class services including Professional Consulting Services.
  • Own Customer Satisfaction, responsible for setting and managing customer expectations.
  • Establish Processes to deliver the engagement, including ensuring People Management, project kickoff, deliverable acceptance and reporting procedures, holding Conditions of Satisfaction (COS) discussions with stakeholders, finalize project delivery plans
  • Perform Engagement reviews at key project milestones to ensure quality of project deliverables and customer satisfaction.
  • Experience - 6+ years of professional IT experience
  • Location – Mumbai

 

 

 

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Experienced (3+ Years)

About Synergetics It Services Pvt Ltd

Today’s Software industry is growing more complex all the time. The competition for talent is more intense than ever. And the worldwide shortage of skilled Software professionals is expected to remain a daunting challenge far into the future. This is just one of the few reasons that Synergetics IT services have become an invaluable guide to success in the Software marketplace for our value relationships
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
Customer Relationship Manager
Any Graduate
BPO, Telecaller
Customer Support Executive
Vocational Training, MVSc, B.Design, B.P.Ed, M.F.Sc(Fisheries)...
BPO, Telecaller
Tech Support
BE/B.Tech
CSS
Customer Care Executive
12th Pass (HSE)
CSS

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Synergetics It Services Pvt Ltd recruiting Customer Success Manager Experienced(3+ Years) candidates candidates nearby Mumbai, Navi Mumbai.Synergetics It Services Pvt Ltd vacancies for Customer Success Manager is recruited through Written-test, Face to Face Interview etc.
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