Customer Success Manager Jobs in Mumbai,Navi Mumbai - Synergetics It Services Pvt Ltd

JD – Customer Success Manager

 Scope of Service

•  Participate in service delivery engagements by acting as a hands-on technical expert.
  
• Perform detailed business discovery in order to set solution strategy and design
• Configure, prepare and demonstrate the specified solutions to a detailed level, matching to the client's requirements
• Develop software solutions, collateral and templates for use by the sales and pre-sales teams
• Articulate the proposed solution and the benefits to the client at all levels including the third party software and hardware elements where applicable
• Assist with account development, bids and campaign strategy
• Articulate the value proposition of Synergetics IT Services.
• Deployment on Microsoft Azure
• Interface between Sales, delivery and transition team to ensure and meet customer expectations during the pre and post project planning.
• Requirement Gathering, Business Analysis & Business Case preparation for Winning Proposition
• Knowledge and hands on experience in Sizing, Pricing and delivery models
• Ability to understand business processes, business problems and then position the required solution
• Interact with account management team and tailor the solution, delivery models as required
• Provide response to RFP, RFQ and unsolicited proposal for Global customer
• Perform customer presentation on Synergetics IT Services and Solutions areas
• Prepare and verified SoW and Agreement after winning the opportunity
• Interact with multiple OEM’s/OESP’s to achieve Integrated solutions
• Provide Leadership and deliver world class services including Professional Consulting Services.
• Own Customer Satisfaction, responsible for setting and managing customer expectations.
• Establish Processes to deliver the engagement, including ensuring People Management, project kickoff, deliverable acceptance and reporting procedures, holding Conditions of Satisfaction (COS) discussions with stakeholders, finalize project delivery plans
• Perform Engagement reviews at key project milestones to ensure quality of project deliverables and customer satisfaction.
• Experience - 6+ years of professional IT experience
• Location – Mumbai