Customer Success Manager Jobs Opening in PeopleStrong at Gurgaon-Others, Andheri East, Gurgaon, Mumbai
Job Description
Customer Operational Account Management: The Customer Success Manager (CSM) will focus on establishing and maintaining positive
client relationships from an operational and strategic perspective. The incumbent will utilize
client relationship management skills to maintain and renew existing contracts, as well as to
obtain additional revenue within the assigned account workload.
More information about this Customer Success Manager Job
Please go through the below FAQs to get all answers related to the given Customer Success Manager job
Take ownership of customers’ operational needs and steward throughout the organization as
required.
Identifying and recommending resolutions to all Customers’ issues enabling the Customer to
place 100% of Customer business on the Company’s products and Services.
On-going support for advanced or escalated questions/issues/problems.
Continuously seek opportunities to increase customer satisfaction and deepen client
relationships, revenue, profitability, and loyalty.
Act as a product expert and assist clients in achieving maximum ROI through consultation,
training, and analysis for the Company’s customers including but not limited to:
Being a Subject Matter Expert on assigned products and services.
Post-training assessment review and recommendations.
Communication of all system enhancements.
Prepare clients for upcoming releases and ensure they are current on available functionality and
how it can meet their needs.
Adherence to Internal and Industry Risk and Compliance rules and responsibilities.
Responsible for assuring the Company’s compliance with its obligations under the Partner
Agreement and the Service Level Agreement as it relates to his/her customers.
Maintain an understanding of the market and industry dynamics, including applicable
regulations.
Project Management: Develop and document high-level strategies for accomplishing specific project objectives.
Project Management: Develop and document high-level strategies for accomplishing specific project objectives.
Support project team members, manage change and conflict, and develop resource planning
estimates to manage project workload and productivity.
Build client relationships, discuss delivery of services, improve communications and set
expectations by coordinating contract deliverables, and meeting and exceeding expectations by
anticipating client’s needs with a proactive approach.
Review and recommend changes to Business Process Flow as appropriate to maximize the
efficiency of the application and functionality.
Develop project implementation plans and timelines for multiple complex orders in conjunction
with the Sales team and the customer.
Ensure CSATs and NPS score are maintained
Assisting Sales Team: The CSM must be a leader dedicated to exceptional results and effective management to deliver quality service while partnering with cross-functional teams. Ongoing effort is required to continually meet and exceed the client’s expectations. The position requires a keen sense of organization to create, maintain and file written documents with the appropriate level of detail required to provide the information that is expected of the audience to which the communication is intended.
Assisting Sales Team: The CSM must be a leader dedicated to exceptional results and effective management to deliver quality service while partnering with cross-functional teams. Ongoing effort is required to continually meet and exceed the client’s expectations. The position requires a keen sense of organization to create, maintain and file written documents with the appropriate level of detail required to provide the information that is expected of the audience to which the communication is intended.
IDEAL EXPERIENCE:
Education Qualification
Bachelor’s degree or equivalent education and/or work experience preferred. Preferred work experience
4-7 years’ experience in supporting or managing clients. Preferably clients utilizing business software,
particularly in a web-based, SaaS environment. Expected Skills
Proficient in MS Office programs, including: Outlook, Word, Excel, and Project. Advanced Project
Management skills that demonstrate understanding the concepts and principles of project management
tools and processes, with the ability to manage critical situations.
OTHER PERSONAL CHARACTERISTICS: Dynamic, engaging, self-reliant senior executive
OTHER PERSONAL CHARACTERISTICS: Dynamic, engaging, self-reliant senior executive
Ability to deal with ambiguity
Manage a collaborative and analytical approach
Articulate communicator
Self-confident and humble
Open to continuous learning
Intelligent, rigorous thinker who can operate successfully amongst bright people.
Be equally comfortable and capable interacting with technologists as they are with business
executives.
More information about this Customer Success Manager Job
Please go through the below FAQs to get all answers related to the given Customer Success Manager job
- What are the job requirements to apply for this Customer Success Manager job position?
- Ans: A candidate must have a minimum of fresher as an Customer Success Manager
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: M Phil / Ph.D, M.Com, MA, BBA/BBM, BE/B.Tech, MBA/PGDM, BSc, ME/M.Tech, MS, MSc, PG Diploma, Other Post Graduate
- What are the salary requirements for this job?
- Ans: The salary range is between 40000 and 110000 Monthly. The Salary will depend on the interview. This Customer Success Manager is a Full Time in Gurgaon, Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Success Manager is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Success Manager position?
- Ans: There are immediate 1 job openings for Customer Success Manager in our Organisation.
Job Particulars
Education M Phil / Ph.D, M.Com, MA, BBA/BBM, BE/B.Tech, MBA/PGDM, BSc, ME/M.Tech, MS, MSc, PG Diploma, Other Post Graduate
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1753745
Job Category BSc/BCA/BBM , Tech Support
Locality Address Gurgaon-Others, Andheri East
State Haryana, Maharashtra
Country India
About Company
PeopleStrong
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