Customer Success Operations Jobs in Delhi - IMax Technologies Private Limited
Customer Success Operations
IMax Technologies Private Limited
0 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 09 Mar 22
Job Description
About the internship
Selected intern's day-to-day responsibilities include:
1. Manage the entire onboarding process for new customers, beginning to end - from sales handover to configuration to training, ensuring customers roll out the platform as quickly as possible
2. Work on delivering confident training sessions which educate and enable new users, illustrating the benefits of the software, effectively communicating value to customers, and instilling confidence and belief in the product
3. Enhance current processes in the onboarding and account management areas of the business
4. Nurture the client towards a successful implementation using intimate knowledge of both the industry and the product
5. Go over and above to ensure customers are comfortable and satisfied using the software by delivering training and catchup sessions, instructing/guiding the customer through tasks, both onsite & online
6. Work on using reporting and analytics to provide insights into account growth, taking responsibility for their performance, and meeting revenue targets
7. Manage customer expectations aligned with the business processes and protocols & resolve time-sensitive and high-pressure queries
8. Develop and manage client portfolios
9. Build trust and transparency with clients
10. Onboard new clients/customers
11. Act as a customer advocate
12. Sustain business growth and profitability by maximizing value
1. Manage the entire onboarding process for new customers, beginning to end - from sales handover to configuration to training, ensuring customers roll out the platform as quickly as possible
2. Work on delivering confident training sessions which educate and enable new users, illustrating the benefits of the software, effectively communicating value to customers, and instilling confidence and belief in the product
3. Enhance current processes in the onboarding and account management areas of the business
4. Nurture the client towards a successful implementation using intimate knowledge of both the industry and the product
5. Go over and above to ensure customers are comfortable and satisfied using the software by delivering training and catchup sessions, instructing/guiding the customer through tasks, both onsite & online
6. Work on using reporting and analytics to provide insights into account growth, taking responsibility for their performance, and meeting revenue targets
7. Manage customer expectations aligned with the business processes and protocols & resolve time-sensitive and high-pressure queries
8. Develop and manage client portfolios
9. Build trust and transparency with clients
10. Onboard new clients/customers
11. Act as a customer advocate
12. Sustain business growth and profitability by maximizing value
Who can apply
Only those candidates can apply who:
are available for full time (in-office) internship
are from Delhi and neighboring cities
have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Perks
Number of openings
5
Certificate: Will be provided at the end of the Internship
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id1366663
Job Category Internship , Diploma , BSc/BCA/BBM , Tech Support
Locality Address
State Delhi
Country India
About Company
IMax Technologies Private Limited
Our team represents the perfect blend of experience and expertise. It is the sincere and meticulous approach by a team of professionals that has helped iMax Technologies to achieve an enviable position in the market. Their expertise and efficiency in their respective areas enable the company to develop the most sophisticated software. We are in the niche of ERP solution providers only to metal companies, since the year 2009. We are amongst the world's 5 companies who do only this. iMax has reputed clients such as Rathi Group, Kamdhenu, iSteel & ARS metals in Chennai. We have done projects in Thailand, Nigeria, and the Middle East.
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