Customer Success Representative Jobs Opening in CBL Data Science Private Limited at Kalyan Nagar, Bangalore

Job Summary:

InstaFinancials seeks a skilled and enthusiastic Customer Success Representative to join our dynamic team. As a Customer Success Representative, you will assist our valued customers, resolve their sales inquiries, resolve their issues, and ensure a positive customer experience.

Key Responsibilities:

• Register User to Paid Customers:

• Make welcome calls to registered users

• Understanding customer requirements and helping them fulfil their needs with our offerings

• Handle end-to-end sales operations for smooth transactions

• Retail Order Management:

• Responsible for end-to-end retail order management

• Place retail orders on behalf of customers

• Download the reports

• Coordinate with the accounts team for the invoices

• Collect payments and deliver the reports to customers

• Customer Support: 

• Retain 100% of the customers through excellent customer support service

• Build Customer Support as our key competitive advantage 

• Take ownership of customer issues

• Listen to customer queries, understand and resolve their issues

• Coordinate with internal stakeholders and see customer problems through the resolution

• Escalate unresolved issues to the appropriate internal teams

• Document the learning and knowledge to improve customer experience

• Handel support queries from multiple channels

• MIS & Reporting:

• Share the MIS & periodic Reports related to all the KPIs assigned periodically.

Channels:

• Email

• Website Chat

• Online Support Desk

• Telephonic

Skills & Ability:

• Ability to handle high-pressure situations and aggressive & negative situations

• Demonstrate problem-solving skills and a proactive approach to customer needs

• Ability to handle multiple tasks

• Availability and quick response

• Keep customer satisfaction ahead of everything

Technical Skills:

• Knowledge of helpdesk software

• Knowledge of chat software

• Email Software

• MS Office or Google Docs

• Use windows laptop

• Great type speed

Education & Experience:

• Education: B. Com. or MBA Finance 

• Experience: 1 to 3 years of experience in customer support or related role 

• Languages: Excellent English Communication Skills (Both Written and Oral).

• Fluency in Hindi is mandatory.

1. What are the job requirements to apply for this Customer Success Representative job position?
   
   • Ans: A candidate must have a minimum of 1 to 3 year experience as an Customer Success Representative


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: B.Com, MBA/PGDM
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 20000 and 30000 Monthly. The Salary will depend on the interview. This Customer Success Representative is a Full Time in Bangalore.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Customer Success Representative is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Customer Success Representative position?
   
   • Ans: There are immediate 1 job openings for Customer Success Representative in our Organisation.