Customer Success-Senior Associate Jobs in Bangalore - Edureka
FEATURED JOBCustomer Success-Senior Associate
Edureka
Expired
Posted: 28 Dec 20
Job Description
Job Designation : Senior Associate – Customer Success
Roles & Responsibilities:
- Guiding a learner and ensuring that the learner completes the course with the required number of grades.
- Consistent planned engagement with the learners.
- Guidance through the course curriculum and ensuring that the learner attends all the classes.
- Finding out the gaps in learning behaviour.
- Learner Engagement, addressing the complaints and learner satisfaction.
- Act as a single point of contact for the learners for addressing the queries & complaints.
- Handling escalation cases of customers.
- Work will involve resolving tickets and connecting with the learners. On an average handling 30-40 calls daily.
Eligibilty Criteria:
- At least 1-year experience in a customer support role.
- Strong commitment to exceptional customer experience.
- Excellent communication skills both verbal and written.
- Proficient in general computer management, Microsoft Excel, Word, Google spreadsheets
Pre-requisites (must haves):
- Laptop or desktop, Mobile phone
- High speed Unlimited Broadband internet connection at home
- Must commit to work minimum 40 hours per week
- Maintaining work decorum, discipline as per edureka WFH guidelines
- Being available for communication throughout the day
- Compensation and Employee Benefits:
- CTC: 3LPA – 3.5LPA
Procedure for selection:
Shortlisted candidates will have one on one interviews.
This is a global role where customers are spread across geography/time zones. We operate in
Morning, Afternoon and Night shifts. The concerned individuals should be motivated/flexible
enough to work in US/Europe daytime.
Job Particulars
Role others
Education Any Post Graduate, Any Graduate
Who can apply Experienced (0.6 to 3 Years)
Hiring Process Face to Face Interview, Group Discussion
Employment TypeFull Time
Job Id1077587
Job Category MBA , Work from Home
Locality Address
State Karnataka
Country India
About Company
There are countless online education marketplaces on the internet. And there’s us. We are not the biggest. We are not the cheapest. But we are the fastest growing. We have the highest course completion rate in the industry. And the reason is, we don’t give up. When a student commits to a course, we commit to the student. We are not going to sugar coat it - we will make you complete the course, come what may. You may not have given much thought to what you are signing up for, but we believe you are signing up for knowledge that is useful and complete. And what we do, we do to make that belief a reality. We are ridiculously committed to our students. Be it constant reminders, relentless masters or 24 x 7 online support - we will absolutely make sure that you run out of excuses to not complete the course! We provide comprehensive courses in Big Data & Analytics, Cloud Computing, Programming, Application Development, and other trending technologies. At Edureka, we respect skill, knowledge and common sense. Not hierarchy. We are a family of fun and ambitious people with a desire to impart education, to stay committed to the core vision of Edureka. You can learn more about working with us.
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