We are looking for a potential Customer Success Specialist, who will be managing a few of our Enterprise accounts - driving renewals, expansion, and advocacy across the portfolio. As a major contributor in Customer Success, you will have to understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product road map.
Roles And Responsibilities
Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
Communicate with Key stakeholders (Director and Above) to provide value during each touchpoint
Quickly understand the business problem stakeholders are planning to solve and gather metrics to gauge the progress in achieving their goals
Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer's issues/solutions are addressed
Increase customer satisfaction by implementing the solution in a way that leads to successful outcomes. Understanding business needs and providing additional Interview Mocha solutions and resources.
Act as an escalation point to drive problem resolutions in a timely and proactive manner
Hands-on Experience in handling any CSM tool.
Requirements
Experience in working for the SaaS, PaaS or Cloud companies
3-6 years of work experience in Customer Success, Business Analyst, or similar role.
Experience in handling USA clients
Empathy
Excellent communication and negotiation skills
An ability to understand and deliver projects
Great Presentation Skills.
Qualification
Master's Degree in Business or Management domain required
Bachelor's degree in computing, engineering, or technology (for technical sales) required.
Who can apply : Freshers and Experienced (0 to 3 yrs )
About Interviewmocha
Interviewmocha
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Interviewmocha recruiting Customer Success Specialist Experienced(0 to 3 yrs) candidates candidates nearby Pune.Interviewmocha vacancies for Customer Success Specialist is recruited through Written-test, Face to Face Interview etc. Interviewmocha Company recruits a lot of Experienced(0 to 3 yrs) candidates candidates every year based on the skills SAP, Microsoft excel, MIS Reporting. The candidates with BBA/BBM, Other Course, Any Graduate are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Pune can apply for Customer Success Specialist position in Interviewmocha. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Interviewmocha recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Interviewmocha and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Interviewmocha and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Interviewmocha and near your city and get a secured career.
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