Customer support associate Job in For a Client of TeamLease Digital at Bangalore

Designation - Customer Support Associate (Banking process) 

Job Description: 

Looking for Freshers or Experience as a Customer Support Associate for a banking process Responsibilities:
1. Demonstrated skills in resolving customer-related issues in a professional manner within the time limits
2. Following up with customers for any further information
3. Adhere to the company data privacy and policies
4. Handle outbound calling.
5. Provide accurate, valid, and complete information by using the right tools
6. Go the extra mile to engage customers Experience Freshers /1-3 years in handling customer queries/complaints via email, chat, inbound, and outbound calls.

Mandatory Language - English and Hindi Industry type Any industry with experience in customer facing 

Employment type - Full Time, 

Third party payroll -  Teamlease
Role category - Semi voice. 

Salary - As per industry standard + perks. 

General Shift 

Rotational weekoff 

Office location: Bommanahalli, Bangalore

6 days work from office 

Interview process

Mobile
1st assesment 50 questions
English skills 25
Analytical reasoning 10
Thinking skils 8
Simple Maths 5
Work judgement 2

2nd assessment - Laptop
Written and comprehensive test
Written
1) Topic will be given have to write 150-200 words on it
2) Drafting professional Email
3) Converting a vague sentence to professional sentence
Comprehensive
1) Listen to the audio and give a one liner answer
what was the Customer query
What's was resolution given to the customer from the executive

3rd Round Ops Manager