Customer Support Associate Jobs in Bangalore - Simplilearn
Job Description
Roles and Responsibilities:
- Respond to handle high volumes of inbound customer queries over calls/ emails promptly; domestic & overseas customers.
- Resolve product related issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Work independently and efficiently to meet defined SLAs and other assigned tasks.
- Responsible for meeting productivity matrices and quality standards as per defined quality norms.
- Work on reports & concurrently update client records.
- Eligibility:- Under Graduates / Graduates / Post graduates
- Skills Required:- Excellent English skills in Verbal and written
- Willing to work in rotational Shifts (incl night shift)
- Salary:- 25k - 30k monthly (In hand)
- Benefits:- Career Progression
- 5 days working ( 2 days rotational off)
- Iligibility to take up our certification programs.
Job Particulars
Education B.Com, BA, M.Com, MA, BBA/BBM, BCA, BE/B.Tech, BEd, BHM, BSc, MCA, ME/M.Tech, MSc, BSW, Other Graduate
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id597228
Job Category Walkin , BSc/BCA/BBM , Tech Support , Analyst / Analytics , Logistics / Transportation
Locality Address
State Karnataka
Country India
About Company
Simplilearn is the world’s largest professional certifications company and an Onalytica
Top 20 influential brand. With a library of 400+ courses, we've helped 500,000+ professionals
advance their careers, delivering $5 billion in pay raises. Simplilearn has over 500 employees
worldwide and our customers include Fortune 1000 companies, top universities, leading
agencies and hundreds of thousands of working professionals. We are growing over 200% year
on year and having fun doing it.
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