Customer Support Associate Jobs in Gurgaon,Noida - RIMUS Technology Pvt Ltd
Job Description
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Verification of Customer information.
- Follow escalation procedures for issues uncontrollably at CSA level – Escalation for Sr. CSA.
- Implement feedback given during monitoring sessions by QA / Team Leads
- Appropriate documentation on client CRM
- Ensuring data security - proprietary data of customers
- Meeting SLA & KPI.
- Shift Window:-9 hrs (US Shifts)
- Graduate/Equivalent only.
- Min 12 months of experience in an international BPO is required.
- Banking customer service experience would be an added advantage.
Job Particulars
About Company
RIMUS Technologies offers a wide range of services in Information Security, Networking/ Network Management and Telecom domains to our customers with best of class quality. Teamed by passionate people who have excellent IT industry record, who have made remarkable contribution in companies’ growth they worked for.
At RIMUS, we focus on employees first as they are the foundation of our business. We truly believe in building relationships with our employees as it creates a good work environment where employee can perform their best. We plan and work for individual's growth both technical and personal as it directly leads to growth in business. Growth plan is closely monitored by employee's direct supervisor as well as HR to ensure its on right path and we are making continuous progress.
We have an open culture to ensure hierarchy does not become a hindering factor in performance. Open culture also manifests an environment where people enjoy their work.
