Customer Support Associate Jobs in Indore - Stanquad Advisory
Customer Support Associate
Stanquad Advisory
0 to 0.6 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 28 Jul 17
Job Description
JOB DESCRIPTION
Customer Support Associate
Customer Support Associate
- Job Function:Customer Support
- Specialization:Operations
- Industry:CRM/CallCentres/BPO/ITES
- Salary:As per industry norms.
- Experience:Fresher/6 months experience preferred
- Location:Indore
- PG & Above: HSC/Graduate
- Excellent Communication Skills In English
- Comfortable Working in Rotational Shifts
- Candidates With- Minimum 6 Months Of International BPO Experience
- Freshers with Excellent Communication Skills can be cons
- Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
- To deliver service & resolution experience to all the customers
- Successfully resolve customer queries through CRM & Knowledge Base
- Document in detail all interactions with customers
- Effectively articulate information to customers
- Educate customers on products. Help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
- Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 0.6 Years )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id327942
Job Category Diploma , Tech Support
SkillsCustomer Care Executive
Locality Address
State Madhya Pradesh
Country India
About Company
StanQuad - A dedicated and comprehensive Business Process Outsourcing (BPO) services catering to Banking, Telecom, Insurance in the field of credit & risk management and Manpower Consulting in field of Human Resource.
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