Customer Support Associate Jobs Opening in BLUE SOLUTIONS at Gurgaon-Others, Gurgaon
Job Description
Graduation is compulsory - BCA/BTech graduates with prior Customer Support experience can apply.
Freshers are welcome!
Job Location: Gurugram, Sector 49
Shift: Rotational Shift
Cab facility: As per the hiring zone
We are seeking a dedicated and customer-focused individual to join our Airline Support Team as a Customer Support Associate for the voice process. You will be the first point of contact for Airline Gold and Platinum customers, handling inquiries, booking requests, complaints, and support issues via voice calls in different shifts.
Key Responsibilities:
· Handle voice calls to assist Airline Premium Passengers with reservations, cancellations, rebooking, and general travel inquiries.
· Provide accurate and timely information regarding flight schedules, fares, and policies.
· Resolve customer complaints and provide appropriate solutions within set timelines.
· Maintain a high level of professionalism and empathy with customers at all times.
· Document all interactions clearly and accurately in the system.
· Escalate complex issues to senior support or supervisors as needed.
Required Skills:
· Excellent communication skills in English
· Strong listening and problem-solving skills.
· Ability to remain calm and handle high-stress
· Willingness to work in shifts, including weekends and holidays
Computer Skills:
· Proficient in using MS Office applications (Word, Excel, Outlook)
· Ability to work with CRM tools, ticketing systems, and call centre software
· Comfortable with data entry and managing online booking/reservation platforms
Additional Allowance:
· Night shift Allowance
· Cash Allowance: If you commute on your own
More information about this Customer Support Associate Job
Please go through the below FAQs to get all answers related to the given Customer Support Associate job
- What are the job requirements to apply for this Customer Support Associate job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Associate position?
- Ans: There are immediate 1 job openings for Customer Support Associate in our Organisation.
Job Particulars
About Company
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B.Com, BBA/BBM, BSc
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B.Com, BBA/BBM, BSc
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B.Com, BBA/BBM, BSc
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Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
