Customer Support Associate Jobs Opening in Datastraw at Ghatkopar West, Mumbai
Customer Support Associate
Job Description
About Datastraw Technologies:
Datastraw Technologies partners with fast-growing D2C brands to streamline operations and deliver exceptional customer experiences. Our focus is on customer support, retention, and engagement, helping brands connect effectively with their customers.
About the Opportunity:
We are looking for proactive and empathetic individuals to join our growing Customer Support Team. This role is ideal for candidates who enjoy problem-solving, communication, and building strong relationships with customers. You’ll be managing interactions across multiple channels and ensuring every customer receives a smooth and positive experience.
Key Responsibilities:
- Handle customer queries through WhatsApp, Instagram, Facebook, and other social media channels.
- Respond to comments, chats, and direct messages in a timely and professional manner.
- Manage inbound and outbound calls as required for order confirmations or escalations.
- Log all customer interactions accurately in the CRM system.
- Collaborate with internal departments, logistics partners, and client teams to ensure quick resolutions.
- Manage 100+ daily customer interactions across multiple platforms with efficiency and accuracy.
Eligibility Criteria:
- Candidates with at least 3 months of customer service experience are welcome.
- Strong communication skills in English and Hindi (both written and verbal).
- Ability to stay calm under pressure and handle diverse customer emotions with empathy.
- Good computer literacy and ability to work with CRM tools.
- Must have a personal laptop and stable internet connection for hybrid work setup.
- Should be punctual, responsible, and a strong team player.
What We Offer:
- Paid training to help you understand tools, communication protocols, and CRM software.
- Hands-on experience with multichannel customer support in a fast-paced environment.
- A hybrid work model - work 3 days from office and 3 days remotely.
- Career growth opportunities based on performance and learning.
Why Join Us:
- Opportunity to interact with customers from fast-growing D2C brands.
- Develop communication, problem-solving, and multitasking skills.
- Work in a structured yet friendly environment that values your growth.
- Be part of a team that celebrates success and supports each other.
More information about this Customer Support Associate Job
Please go through the below FAQs to get all answers related to the given Customer Support Associate job
- What are the job requirements to apply for this Customer Support Associate job position?
- Ans: A candidate must have a minimum of 06 Months to 3+ year experience as an Customer Support Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Associate position?
- Ans: There are immediate 1 job openings for Customer Support Associate in our Organisation.
Job Particulars
About Company
Datastraw Technologies Private Limited is a modern outsourcing agency that partners with businesses to streamline operations and deliver exceptional outcomes. By combining skilled teams, technology-driven processes, and a client-focused approach, we help companies scale efficiently while ensuring high-quality service delivery.
