Customer Support Associate Jobs Opening in Navir Consultants at Mumbai-Others, Mumbai
Customer Support Associate
Navir Consultants
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Posted: 24 Jul 25
Job Description
We are hiring enthusiastic and dedicated Customer Support Associate for the insurance process. This role is ideal for Graduates who are either
fresher or have prior experience, and are looking to build a stable and rewarding career in the
customer service domain.
More information about this Customer Support Associate Job
Please go through the below FAQs to get all answers related to the given Customer Support Associate job
JOB RESPONSIBILITIES
- Handle customer queries related to insurance policies and services with professionalism and clarity.
- Ensure accurate and timely responses to customer inquiries
- Work collaboratively within a team to meet performance goals and service standard
- Graduation is a must
- Fluent in Tami lor Malayalam with good English communication
- Freshers and experienced both are welcome
- Flexible with Day rotational shifts and Weekly rotational offs
Key Responsibilities
1. Customer Interaction
-
Handle incoming calls, chats, or emails from policyholders, agents, or prospects.
-
Provide clear and correct information regarding policies, premiums, claims, renewals, and other insurance-related topics.
-
Assist customers in understanding policy benefits, terms and conditions, and claim processes.
-
Explain billing, payment options, and document requirements clearly and professionally.
2. Claims & Policy Support
-
Assist with the initiation or follow-up of insurance claims.
-
Guide customers in submitting the correct documents.
-
Track and update claim statuses or escalate cases to the concerned department when needed.
-
Help with policy endorsements, renewals, and policy issuance queries.
3. Problem Solving
-
Resolve customer complaints and queries on time, ensuring a positive customer experience.
-
Record customer issues accurately in the system for tracking and analysis.
-
Provide alternate solutions or escalate unresolved issues appropriately.
-
Follow up with customers for feedback, pending documents, or ongoing issues.
4. Documentation & Data Entry
-
Maintain accurate and up-to-date records of all customer interactions and transactions.
-
Use CRM or internal software tools to log details of inquiries, complaints, or actions taken.
-
Ensure data privacy and compliance with insurance industry regulations and company policy.
5. Coordination
-
Coordinate with other internal teams such as claims, underwriting, accounts, and IT for issue resolution.
-
Forward necessary documents or queries to the right department in a timely manner.
-
Work closely with supervisors and quality analysts to improve process effectiveness.
More information about this Customer Support Associate Job
Please go through the below FAQs to get all answers related to the given Customer Support Associate job
- What are the job requirements to apply for this Customer Support Associate job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, Other Graduate
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Associate position?
- Ans: There are immediate 1 job openings for Customer Support Associate in our Organisation.
Job Particulars
Education B.Com, BA, BBA/BBM, Other Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2720511
Job Category BSc/BCA/BBM , Tech Support
Locality Address Mumbai-Others
State Maharashtra
Country India
About Company
Navir Consultants
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