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Customer Support Associates Jobs Opening in Netellect Infocom Pvt. Ltd at Salt Lake, Kolkata

Customer Support Associates

Netellect Infocom Pvt. Ltd
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Posted: 30 Dec 22

Job Description

We at Netellect Infocom Pvt. Ltd are urgently hiring Customer Support Associates with no sales.
Australian Shift - 4.30am to 2pm
Age- 18-35years
Salary- 10k to 20k
Experience- minimum 6 months of international BPO experience (freshers are also welcome with excellent English communication)
Location- Kolkata. 
Facilities provided -  Salary and incentives plus pickup.
Working days-5 days in a week and alternate Saturdays(half)
Skills - Excellent English communication, Basic computer knowledge.
Responsibilities:
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Required skills:

  • Good typing Speed.
  • Good Communication Skill.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality


More information about this Customer Support Associates Job

Please go through the below FAQs to get all answers related to the given Customer Support Associates job

  1. What are the job requirements to apply for this Customer Support Associates job position?
    • Ans: A candidate must have a minimum of 06 Months year experience as an Customer Support Associates

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), M Phil / Ph.D, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, BFA, Vocational Training, 12th Pass (HSE), BSW

  3. What are the salary requirements for this job?
    • Ans: The salary range is between 10000 and 20000 Monthly. The Salary will depend on the interview. This Customer Support Associates is a Full Time in Kolkata.

  4. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  5. This Customer Support Associates is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  6. How many job vacancies are opening for the Customer Support Associates position?
    • Ans: There are immediate 1 job openings for Customer Support Associates in our Organisation.

Job Particulars

Who can apply Experienced (0.6 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1670169
Locality Address Salt Lake
Country India

About Company

Netellect Infocom Pvt. Ltd
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