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customer support associative Jobs in Chennai - IT-SCIENT

customer support associative
IT-SCIENT
BVSc, CS, BSc, BCA, BSW, BEd, B.FashionTech, BFA, B.F.Sc(Fisheries), B.Design, B.Com, BA
10000 - 12000 Per Month
IT-SCIENT
Last Date 02 Apr 2018

IT-SCIENT - Job Details

Date of posting: 02 Feb 18

  • Job Title:- Customer Support Associate
  • Tenure of the Temp Contractors:- 3 months
  • No of Positions:- 40 Contractors

Job Description:-

  •  Need to answer customer support calls related to Yupptv in English (Tamil if Customer is insisting to speak)
  • Resolve the customers issue in the stipulated time frame as documented in Statement of Work & Process Training.
  • Adhere to Process Guidelines laid out by the Floor Management and Operations Team.
  • Ability to guide and handhold customers during the transition time there by generating positive feedback to the team Yupptv.
  • Create and follow up all the daily conversations that have happened with the customers by creating necessary tickets.
  • Follow the guide lines laid by the Operations Team while resolving the tickets by escalating and assigning the tickets to proper teams.
  • Adhere to SLA’s and KRA’s as documented by the Operations in the Process Mapping.
  • Need to outbound calls based on the requirements of the teams so that customers are migrated on time during the transition.

Hiring Process : Face to Face Interview

About IT-SCIENT

IT-SCIENT is in the business of helping IT organizations operate more productively and profitably through a full spectrum of specialized staffing and project implementation products and services. We specialize in the areas of Systems Integration/EAI, ERP Functionality Extension, Business/Data Warehousing, Sales Force Automation/CRM, Middleware Functionality Templates, and Custom Application Development for vertical markets including telecommunications, healthcare, financial services, insurance, and energy. We deliver qualified consultants and project managers for both contract and ongoing requirements across all science and technology disciplines.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Malayalam Speaking
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IT-SCIENT recruiting customer support associative fresher’s in Chennai. The IT-SCIENT vacancies for customer support associative is filled through Face to Face Interview etc.
IT-SCIENT jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with BVSc, CS, BSc, BCA, BSW, BEd, B.FashionTech, BFA, B.F.Sc(Fisheries), B.Design, B.Com, BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for customer support associative should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Part Time basis. When it comes to IT-SCIENT recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of IT-SCIENT and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of IT-SCIENT and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.