customer support associative Job in IT-SCIENT at Chennai

• Job Title:- Customer Support Associate
  
• Tenure of the Temp Contractors:- 3 months
  
• No of Positions:- 40 Contractors
  

Job Description:-

•  Need to answer customer support calls related to Yupptv in English (Tamil if Customer is insisting to speak)
• Resolve the customers issue in the stipulated time frame as documented in Statement of Work & Process Training.
• Adhere to Process Guidelines laid out by the Floor Management and Operations Team.
• Ability to guide and handhold customers during the transition time there by generating positive feedback to the team Yupptv.
• Create and follow up all the daily conversations that have happened with the customers by creating necessary tickets.
• Follow the guide lines laid by the Operations Team while resolving the tickets by escalating and assigning the tickets to proper teams.
• Adhere to SLA’s and KRA’s as documented by the Operations in the Process Mapping.
• Need to outbound calls based on the requirements of the teams so that customers are migrated on time during the transition.