customer support associative Jobs in Chennai - IT-SCIENT
Job Description
- Job Title:- Customer
Support Associate
- Tenure of the Temp
Contractors:- 3 months
- No of Positions:- 40
Contractors
Job Description:-
- Need to answer customer support calls related to Yupptv in English (Tamil if Customer is insisting to speak)
- Resolve the customers issue in the stipulated time frame as documented in Statement of Work & Process Training.
- Adhere to Process Guidelines laid out by the Floor Management and Operations Team.
- Ability to guide and handhold customers during the transition time there by generating positive feedback to the team Yupptv.
- Create and follow up all the daily conversations that have happened with the customers by creating necessary tickets.
- Follow the guide lines laid by the Operations Team while resolving the tickets by escalating and assigning the tickets to proper teams.
- Adhere to SLA’s and KRA’s as documented by the Operations in the Process Mapping.
- Need to outbound calls based on the requirements of the teams so that customers are migrated on time during the transition.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypePart Time
Job Id382105
Job Category Part Time , Tech Support
Locality Address
State Tamil Nadu
Country India
About Company
IT-SCIENT is in the business of helping IT
organizations operate more productively and profitably through a full
spectrum of specialized staffing and project implementation products and
services. We specialize in the areas of Systems Integration/EAI, ERP
Functionality Extension, Business/Data Warehousing, Sales Force
Automation/CRM, Middleware Functionality Templates, and Custom
Application Development for vertical markets including
telecommunications, healthcare, financial services, insurance, and
energy. We deliver qualified consultants and project managers for both
contract and ongoing requirements across all science and technology
disciplines.
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