Customer Support Engineer Job in For a Client of TeamLease Digital at Gurugram

Job Description (JD)

A Customer Support Engineer in the telecom industry is responsible for providing technical support, troubleshooting network-related issues, resolving customer complaints, and ensuring smooth telecom service operations.

Key Responsibilities

1. Provide technical support for telecom network, equipment, and connectivity-related issues.

2. Troubleshoot network issues related to 2G, 3G, 4G and 5G technologies.

3. Handle customer queries, technical complaints, and service requests.

4. Monitor network performance and identify connectivity or service disruptions.

5. Coordinate with NOC, RF, field engineers, and network operations teams for issue resolution.

6. Perform root cause analysis (RCA) and prepare technical reports.

7. Ensure timely resolution of customer issues within defined SLAs.

8. Maintain incident logs, support tickets, and troubleshooting documentation.

3 Must-Have Skills in Candidate Resume

1. Telecom Technical Knowledge: Understanding of 2G/3G/4G/5G, LTE, GSM, network connectivity and telecom infrastructure.

2. Troubleshooting & Customer Support: Experience in resolving network issues, technical queries, and customer complaints.

3. NOC / Network Operations: Experience in NOC support, incident management, ticketing tools, RCA and SLA management.