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Customer Support Engineer Jobs in Bangalore - Ladybird Web Solution

Customer Support Engineer

Ladybird Web Solution
experience-icon 0 Years
salary-icon Not disclosed
Expired

Posted: 03 Dec 18

Job Description

  • Experience : Fresher to 1 year of experience
  • Work with the team to obtain an in-depth understanding of the product.
  • Fluency in English
  • An affinity for offering excellent customer service
  • Positive and resilient attitude
  • Great teamwork skills
  • Should be open to work in Night shifts at home, currently we don’t have night shifts
  • Background in IT is a big plus.

Responsibilities

  • You will deliver Tier I technical support for customers and escalate critical issues to Tier II support.
  • Providing accurate, valid, and complete information by using the right tools, methods, and processes.
  • Ensuring a high level of customer service and a positive experience.
  • Supporting your colleagues with peer learning, and being open to feedback from others
  • You will work with customer using Faveo Helpdesk
  • Option to work as technical writer cum support agent for Faveo Helpdesk product

Job Particulars

Education BCA, BE/B.Tech, BSc
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id521320
Locality Address
Country India

About Company

Ladybird web Solution has been operational since May 2009 and has been providing complete web & internet marketing solutions to its clients ever since. We are focused on niche, unsophisticated customer friendly web development & digital marketing solutions. We promise to be a trustworthy partner for you with our conviction, swift approach, advanced idea and prominent management.We have chosen Ladybird as our mascot for a simple reason that for centuries it has been associated in many cultures across the globe with good luck, love and conviction. Just as ladybird serves the farmers selflessly we serve our clients helping them earn better yields.
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