Customer Support Engineer Jobs in Hyderabad - Switch Soft Technologies Pvt Ltd
Job Description
- Answer incoming customer calls and provide assistance and technical troubleshooting
- Interact and coordinate with other departments to resolve customer issues
- Determine further action or final completion on customer cases received.
- Test, analyze and clear customer reported trouble
- Handling internal customer relation toolPrepare reports and process paperwork
- Interpret customer records and repair tickets
- Escalate customer trouble issues when appropriate
Job Particulars
About Company
Switch is a digital
technology agency comprising a close-knit team of visionary entrepreneurs,
experienced strategists, creative designers and innovative developers.
We create game-changing mobile applications, websites, minimum viable products
and efficient marketing campaigns for enterprises and entrepreneurs alike. Our
services are operational on platforms like iOS, Android, .NET, HTML5 and Java
to name a few.
Switch believes in discovering, implementing and improvising impactful ideas that solve real world problems enduringly. Our approach extends beyond just creating viable solutions, towards iterating them and learning from our experiences. Our primary goal is to work with growth-oriented clients who are equally passionate about the scale and success of their projects as we are.
Switch Soft Technologies follows a flat hierarchy work culture both in thought and structural set-up. Be it coding, designing or packaging, our personalized approach to communication through technology tools promotes better learning and growth across all 25 team members. Driven by a positive atmosphere of constant support, Switch is always determined to cater to the success of our clients to the fullest extent.
