Customer Support Engineer Jobs in Rohtak,Pathankot - IQOR Global Services
Job Description
- Designation : Customer Support Engineer
- As a customer support engineer you will be responsible of front and backend support at the following service center.
- Repair accurately in Hardware and Software level. Ready for onsite calls too (onsite call volume is negligible).
- Providing face to face(at the center) & telephonic support to customers for technical assistance to customer.
- Responsible for operating according to the Company standard (policies & procedures)
- Responsible for completing repairs to the required standard and returns them within the designated period
- Should Ensure a clean and healthy work place.
- Responsible for other duties as assigned by manager as an when required
- Good communication skills
- Quick learner
Job Particulars
About Company
iQor Global:
· iQor (previously Jabil Global Services), based out of St. Petersburg, Florida, is world’s largest aftermarket services company with revenue of $1.5 Bn, delivering end to end aftermarket services in 17 countries with 32,000 people.
· iQor’s portfolio of services includes L1-L4 Repair, Spare Part Management, Field Support and Walk-in-centers, Contact Center (L1-L2 support), Sustenance Engineering, etc.
· iQor’s global customers include Ericsson, Samsung, ALU, Cisco, HP, Apple, Dell, Nokia, HTC, Verizon, AT&T, Best Buy, Direct TV, etc.
iQor India:
· Established in 2008, iQor India provides Network-wide Multi-vendor repair (L1-L4) for 43 distinct Telecom Technologies from 56 OEMs/900 part numbers (Switches/MSC/STP, GSM/CDMA BTS, DLC/DSLAM, Microwave, SDH, BTS Rectifiers, ATM Switch, Routers, Data Switches, EPABX, Firewalls, Servers, and a host of CPEs (Cell Phones, STBs, WiFi CPE, etc.). iQor delivers these services from its four regional repair hubs at Manesar, Mumbai, Bangalore and Kolkata.
· iQor provides nationwide Spare Part Management to its customers in India covering 130 Cities in 22 states.
· iQor also provides World-class/Premium Walk-in-Centers – own infrastructure/own resources and Field Support in 50 Cities/9 Statesproviding L1/L2 services for Cell Phones, Laptops and Printers.
· iQor is TL9000 certified since 2009 and has consistently for the last six years delivered Global Best-in-Class Quality – certified/audited by QuEST Forum/TL9000.
· iQor is India’s largest aftermarket services company repairing (component level L3/L4) over 1.3 Million units annually and with its own Walk-in-centers and Field Support in 61 Cities.
· iQor India has 2500+ skilled resources.
· iQor India is servicing 32 top
