Customer Support Engineer Job in Olympus Computers at Hadaspar, Pune

JOB BRIEF
As a Customer Support Engineer, you will be the primary point of contact for end-users experiencing technical issues with their computer systems, software, hardware and network. You will be responsible for troubleshooting, resolving issues, and providing excellent customer service to ensure smooth and efficient IT operations.

PRIMARY RESPONSIBILITY
1. Attend customer problems in-house and on field.
2. Ready to work as field engineer – Customer AMC + Post Sales
3. Perform preventive maintenance at AMC customer sites.
4. Ready to go on-site as replacement or as Resident engineer.
5. Maintain call data and update customer call report.

BEHAVIROUAL & TECHNICAL SKILLS
1. Good / Fluent English, Good communication skills (Writing & Speaking both)
2. Team Player, Good Interpersonal skills
3. Strong problem-solving skills and ability to work independently.
4. Excellent communication skills and customer-oriented mind set.
5. Ability to prioritize and manage multiple tasks effectively.
6. Strong organizational and time management skills.
7. Strong knowledge of OS (Windows, Mac, Linux) and related software applications.
8. Familiarity with IT hardware components, peripherals, and networking concepts.
9. Experience with remote desktop tools and troubleshooting techniques.
More information about this Customer Support Engineer Job

Please go through the below FAQs to get all answers related to the given Customer Support Engineer job

1. What are the job requirements to apply for this Customer Support Engineer job position?
   
   • Ans: A candidate must have a minimum of 0 to 1 year experience as an Customer Support Engineer


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: Diploma, BCA, BSc, 12th Pass (HSE)
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Customer Support Engineer is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Customer Support Engineer position?
   
   • Ans: There are immediate 1 job openings for Customer Support Engineer in our Organisation.