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Customer Support Engineer Jobs Opening in Strategi Automation Solutions at Whitefield, Bangalore

Customer Support Engineer

Strategi Automation Solutions
experience-icon 0 Years
salary-icon Not disclosed
qualification-icon B.Com, BE/B.Tech(Electrical Engineering)

Posted: 18 Apr 23

Job Description

Customer interaction via email / phone
Handling customer enquiries, submitting quotations, and follow-ups
Sending order acknowledgment
Proforma invoice to customers upto dispatch
Good communication skills.
Should know about how to reply for mail.
Computer Knowledge should be must.
Monitor all assign cases for customer support and update all activities on company tracking system.
Analyze customer issues and develop necessary actions and ensure optimal levels of customer satisfaction to provide appropriate
support for same.
Administer all resources and ensure delivery of product fixes within timeframe.
Manage all customer issues and if required escalate it to required departments.
Assist all junior engineers in complex cases and evaluate products for customers.
Provide support to all developers and evaluate customer designs and recommend procedures for optimal use of products as per guidelines.
Perform troubleshoot on all network and application issues and recommend resolutions to ensure better customer services.
Manage requests from internal and external clients and resolve it through email and phone.
Maintain accurate customer documents and prepare reports for all issues and resolutions.
Oversaw all night backups and perform routine maintenance on server and administer all network threats and alarms.
Provide solutions to all customers and partners and ensure effective deployment.
Administer all contractual obligations for clients and escalate issues if required.

More information about this Customer Support Engineer Job

Please go through the below FAQs to get all answers related to the given Customer Support Engineer job

  1. What are the job requirements to apply for this Customer Support Engineer job position?
    • Ans: A candidate must have a minimum of fresher as an Customer Support Engineer

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: B.Com, BE/B.Tech

  3. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  4. This Customer Support Engineer is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  5. How many job vacancies are opening for the Customer Support Engineer position?
    • Ans: There are immediate 1 job openings for Customer Support Engineer in our Organisation.

Job Particulars

Education B.Com, BE/B.Tech(Electrical Engineering)
Who can apply Freshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id1753458
Job Category Tech Support
Locality Address Whitefield
Country India

About Company

We are an ISO 9001 : 2015 certified company in the business of Machine building, Factory Automation and Motion Control. We have in house strengths in Mechanical and Electrical Design, Manufacturing, Assembly and Installation.
We have two manufacturing locations in Bengaluru and Mysuru, and sales and support offices across India.

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