Customer Support Executive - Collection Process Jobs Opening in Cimmons VGM Allsec at Bommanahalli, Mathikere, Shanti Nagar, Bangalore
Job Description
Customer Support Executive - Collection Process - Salary – 18000 - 23200 CTC (considering their experience)
More information about this Customer Support Executive - Collection Process Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive - Collection Process job
Key Duties:
• Contact customers to remind them of their overdue payments and ensure timely collection
• Monitor accounts to identify outstanding debts
• Report on collection activity and accounts receivable status
Qualification:
Fresher or Proven experience as a Collections Specialist/ outbound sales for min 1 year
Excellent communication in English and Hindi Graduate is a must.
Timings: 9:30 to 7:00 Pm (Any 9 hours shift)
Key Responsibilities
1. Contacting Customers
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Call, email, or message customers with overdue invoices or payments as per the assigned portfolio.
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Politely remind customers of their pending dues, due dates, and consequences of non-payment.
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Maintain regular follow-ups to ensure timely payment collection and resolve any payment-related queries.
2. Debt Recovery and Negotiation
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Understand the reason behind non-payment and offer appropriate payment options or extensions where applicable.
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Handle objections or complaints with a calm and solution-oriented approach.
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Negotiate payment plans or settlements within company policies to recover debts while preserving customer goodwill.
3. Monitoring and Tracking Accounts
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Regularly monitor customer accounts to identify outstanding balances and delinquent accounts.
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Prioritize accounts based on aging, value, or risk category.
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Ensure accurate record-keeping of all communications and payment commitments in the CRM or collections system.
4. Reporting and Documentation
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Prepare daily/weekly/monthly reports on collection efforts and account status.
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Escalate high-risk or non-responsive accounts to the senior collections team or legal department as per SOP.
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Maintain documentation for audit, compliance, and internal review purposes.
5. Customer Service and Relationship Management
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Maintain a customer-centric approach, even during difficult conversations.
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Clarify invoice details, due dates, and any payment discrepancies.
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Work closely with internal teams (billing, finance, sales) to resolve disputes or billing errors.
6. Compliance and Ethics
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Adhere to regulatory guidelines (such as RBI, FDCPA, or local credit collection laws) when communicating with customers.
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Follow internal collection scripts, quality standards, and data privacy rules.
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Ensure ethical, respectful, and non-coercive interaction at all times.
More information about this Customer Support Executive - Collection Process Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive - Collection Process job
- What are the job requirements to apply for this Customer Support Executive - Collection Process job position?
- Ans: A candidate must have a minimum of 0 to 1 year experience as an Customer Support Executive - Collection Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 20000 Monthly. The Salary will depend on the interview. This Customer Support Executive - Collection Process is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive - Collection Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive - Collection Process position?
- Ans: There are immediate 1 job openings for Customer Support Executive - Collection Process in our Organisation.
Job Particulars
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id2681030
Job Category Tech Support
Locality Address Bommanahalli, Mathikere, Shanti Nagar
State Karnataka
Country India
About Company
Cimmons VGM Allsec
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