Customer Support Executive Job in Kleenco on demand services pvt ltd at Bommanahalli, Bangalore

LaundroKart is a rapidly growing On-Demand Laundry and Dry-Cleaning service company, presently operating in 45+ locations in Bengaluru. We provide an affordable and convenient way of getting your laundry & dry-cleaning done right at your finger-tips. 

Join now and be a part of our growth story! 

CS Executive should have deep inclination towards learning the new product/service to build sound knowledge of the same, which will help them to suggest a solution to the customer right away. 

Key Responsibilities:

Take ownership of the customers issues 

Troubleshoot problems and see them through to resolution 

Escalate unresolved issues to the appropriate internal teams

Collect prompt and accurate feedback from customers

Document knowledge in the form of solution articles for future use 

Master the CS ticketing tool, email and phone etiquette