Customer Support Executive Job in VERTEX CUSTOMER MANAGEMENT INDIA PVT LTD at Hyderabad

Customer Support Executive

VERTEX CUSTOMER MANAGEMENT INDIA PVT LTD

0 to 3 Years

9000 - 12000 Monthly

Expired

Posted: 19 Feb 16

Position Vacant/ Job Title

Executive – Customer Support (Inbound / Outbound processes)

Key Skills required

Candidate should possess very good communication skills both written and oral.
Ability to effectively communicate without any grammatical errors, comprehend and interface with customers and peers and possess good voice clarity.
Required language proficiency (English/ Hindi and Regional Language based on the location for which the resource is being recruited).
Soft Spoken with customer driven approach
Knowledge of computer service principles and practices.
Good data entry, typing skill and interpersonal skills
Listening skills
Problem analysis and problem-solving
Attention to detail and accuracy
Stress tolerance

Job Description / Responsibilities

Need to respond to calls over the phone relating to customer queries .
Good at Communication skills – Local language, English & Hindi (Hindi and English is mandatory apart from local language). One regional language is mandatory based on the location for which the resource is being recruited.
Basic Computer Knowledge
Should be willing to work in rotational shifts (for females only Day shift)
Both Fresher's and experienced candidates can apply.
Deal directly with customers over the phone or via email relating to queries raised by customer regarding bus ticket bookings.
Respond promptly to customer inquiries
Handle and resolve customer complaints
Communicate and coordinate with internal departments
Follow up on customer interactions