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Customer Support Executive Jobs in Ahmedabad - Midnightcake

Customer Support Executive
Midnightcake
Ahmedabad(Ahmedabad-Others)
Other Graduate
2014 - 2015
0 to 3 Years
10000 - 13000 Per Month
Customer Support Executive Jobs in Ahmedabad - Midnightcake
Last Date 09 Jun 2019
This Job is Expired

Midnightcake - Job Details

Date of posting: 10 Apr 19

  • The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. 
  • Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
  • Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. 
  • Has knowledge of commonly-used concepts, practices and procedures within a particular field. 
  • Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. 
  • The target is to ensure excellent service standards and maintain high customer satisfaction.
Job functions:

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Contribute to team effort by accomplishing related results as needed

  • Manage large amounts of incoming calls

  • Identify and assess customers’ needs to achieve satisfaction

  • Provide accurate, valid and complete information by using the right methods/tools

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
    resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers

  • Resolve customer complaints via phone, email, mail or social media

  • Use telephones to reach out to customers and verify account information

  • Greet customers warmly and ascertain problem or reason for calling

  • Take payment information and other pertinent information such as addresses and phone numbers

  • Answer questions about warranties or terms of sale

  • Act as the company gatekeeper

  • Suggest solutions when a product malfunctions

  • Handle product recalls

  • Attempt to persuade customer to reconsider cancellation

  • Work with customer service manager to ensure proper customer service is being delivered

  • Read from scripts

  • Handle changes in policies or renewals

  • Resolve customer complaints via phone, email, mail or social media

Requirements:
  • Proven customer support experience

  • Track record of over-achieving quota

  • Strong phone contact handling skills and active listening

  • Familiar with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Good communication and presentation skills

  • Ability to multi-task, prioritize and manage time effectively

  • High school diploma or equivalent; college degree preferred

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Telephonic Interview
Who can apply : Freshers and Experienced (0 to 3 Years )

About Midnightcake

Midnightcake is a service provider company based in Ahmedabad, In the initial base, Midnightcake is now recruiting energetic youth with English proficiency. If you are the one with zeal to learn and grow. This is the best option.

For Midnightcake the most important people are the customers. In this job, you need to take very good care of them and satisfy them. The job is incremental

This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Midnightcake recruiting Customer Support Executive Experienced(0 to 3 Years) candidates candidates nearby Ahmedabad(Ahmedabad-Others).Midnightcake vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
Midnightcake Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills BPO, Call Center, Customer Care Executive. The candidates with Other Graduate are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Ahmedabad(Ahmedabad-Others) can apply for Customer Support Executive position in Midnightcake. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Midnightcake recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Midnightcake and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Midnightcake and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Midnightcake and near your city and get a secured career.