Customer Support Executive Jobs in Bangalore - 75F
Job Description
- Respond to the incidents /problem/change reported by Customer predominantly through Voice Interaction and through email and web portal
- Log Tickets in the CRM tool on behalf of users
- Take necessary action or assign the issue to the right assignment group
- Monitor the service desk tool for open and pending incidents
- Own the incident and provide end to end resolution for the ticket
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Particulars
Who can apply Experienced (1 to 2.5 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id254963
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address
State Karnataka
Country India
About Company
75F is disrupting the HVAC industry, taking a new approach to the way air is distributed inside a commercial building leading to increased comfort and energy efficiency. The company is headquartered in Burnsville, MN, USA with customers in the Chicago and Twin Cities area. Our goal is to help businesses fix their incredibly inefficient and inadequate heating and cooling systems by utilizing powerful Internet of Things and cloud computing technologies.
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