Customer Support Executive Jobs in Bangalore - C-Square Info Solutions Pvt. Ltd.
Job Description
Customer Care Executive - Online
- As an integrated part of the customer care team, duties will be varying from time to time and will include but not limited to
Responsibilities:
- To manage and handle all incoming customers calls with request for information, queries and complaints
- Ensuring all the queries are responded to in a timely and professional manner.
- Ensuring all the complaints are logged and all the relevant data is captured in LiveTrack
- To manage and update all customers interaction in the LiveTrack accurately.
- Research required information using available resources
- Identify and escalate priority issues to the Call Centre Coordinator
- Route calls to appropriate departments
- To work in co-ordination with the on-site executives so as to see to it that the customer complaints are completed.
- To create a follow-up schedule of dates when the clients need to be contacted and reminded about their due payments.
- Update the customers whenever there is a new feature or update in the software
- Train the customers on demand from the customer or by ourselves to generate interest and full utilization of the software by the customer
- Schedule and do the necessary follow ups, as per requirement
- Complete call reports in LiveTrack
- Meet the up gradation targets set from time to time for business generation
- Process order forms
- Collect the requirements from the customers and submit the same to the product coordinator
- Should be a graduate \ Diploma holder with prior experience in the customer care division.
- An in-depth understanding and experience of the operation of the customer care department.
- Excellent communication and interpersonal skills both verbal and written which is required to deal with external and internal customers in a professional manner and also helps in communicating across the organisation effectively and efficiently.
- Ability to work as a team and independently.
- Ability to think creatively and should have a problem-solving attitude.
- Pharma domain knowledge is desirable
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id327486
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address
State Karnataka
Country India
About Company
C-Square
is an industry leader in the area of Providing IT Solution to Pharma industry. We provide solutions for Inventory Management, Sales and Other day to day activity reports etc.
Jobs By Location
Bangalore
Noida
Pune
Ahmedabad
Mumbai
Delhi
Gurgaon
Hyderabad
Chennai
Kolkata
Others also searched for
Active Jobs By Type
View all
View less...
Active Jobs By Category
View all
View less
