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Customer Support Executive Jobs in Bangalore - C-Square Info Solutions Pvt. Ltd.

Customer Support Executive
C-Square Info Solutions Pvt. Ltd.
2011 - 2013
8000 - 12000 Per Month
C-Square Info Solutions Pvt. Ltd.
Last Date 25 Sep 2017

C-Square Info Solutions Pvt. Ltd. - Job Details

Date of posting: 27 Jul 17

Customer Care Executive - Online

  • As an integrated part of the customer care team, duties will be varying from time to time and will include but not limited to

Responsibilities:

  • To manage and handle all incoming customers calls with request for information, queries and complaints
  • Ensuring all the queries are responded to in a timely and professional manner.
  • Ensuring all the complaints are logged and all the relevant data is captured in LiveTrack
  • To manage and update all customers interaction in the LiveTrack accurately.
  • Research required information using available resources
  • Identify and escalate priority issues to the Call Centre Coordinator
  • Route calls to appropriate departments
  • To work in co-ordination with the on-site executives so as to see to it that the customer complaints are completed.
  • To create a follow-up schedule of dates when the clients need to be contacted and reminded about their due payments.
  • Update the customers whenever there is a new feature or update in the software
  • Train the customers on demand from the customer or by ourselves to generate interest and full utilization of the software by the customer
  • Schedule and do the necessary follow ups, as per requirement
  • Complete call reports in LiveTrack
  • Meet the up gradation targets set from time to time for business generation
  • Process order forms
  • Collect the requirements from the customers and submit the same to the product coordinator
 Mandatory Experience \ Technical skills:
  • Should be a graduate \ Diploma holder with prior experience in the customer care division.
  • An in-depth understanding and experience of the operation of the customer care department.
  • Excellent communication and interpersonal skills both verbal and written which is required to deal with external and internal customers in a professional manner and also helps in communicating across the organisation effectively and efficiently.
  • Ability to work as a team and independently.
  • Ability to think creatively and should have a problem-solving attitude.
  • Pharma domain knowledge is desirable

Hiring Process : Face to Face Interview

About C-Square Info Solutions Pvt. Ltd.

C-Square is an industry leader in the area of Providing IT Solution to Pharma industry.  We provide solutions for Inventory Management, Sales and Other day to day activity reports etc.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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C-Square Info Solutions Pvt. Ltd. recruiting Customer Support Executive fresher’s in Bangalore. The C-Square Info Solutions Pvt. Ltd. vacancies for Customer Support Executive is filled through Face to Face Interview etc.
C-Square Info Solutions Pvt. Ltd. jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with BBA/BBM, BSc, BCA, BSW, BEd, BFA, 12th Pass (HSE), Diploma, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to C-Square Info Solutions Pvt. Ltd. recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of C-Square Info Solutions Pvt. Ltd. and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of C-Square Info Solutions Pvt. Ltd. and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.