Customer Support Executive Job in Clints HR Solutions at Shivajinagar, Bangalore

Required

Customer Support Executive – 8 candi

For a BPO company

Salary up to 20 to 25 CTC

Location: Bangalore (Shivajinagar)

Interview will be taken through TELEPHONIC and Skype

Fluency in English and with Typing speed

• Good knowledge of Email Etiquette

• English and Hindi Mandatory

• Day Shift

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Analyzing customer needs and recommending products based on those needs.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer
• interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Required skills:

• Good typing Speed.
• Good Communication Skill.
• Basic Computer Skills
• Discipline, Positive Attitude & Punctuality