Customer Support Executive Jobs in Bangalore - Conneqt Business Solutions
Job Description
Job Purpose:
- To Answer queries/resolve problems of customers through Inbound.
- Attend Inbound & Outbound calls, sometime respond through email and chat to customers.
- Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
Eligibility Criteria:
- Good speak, read & Write English & Hindi mandatory.
- Able to communicate confidently and politely, with good speaking skills.
- Awareness on Banking or Banking products.
- Detailed knowledge of intricacies of Banks products and how they compare against competitors.
- Good typing skills (Quality & Speed)
- Ability to handle telephonic conversations
- Good Listening & Comprehension skills
- Should be flexible to work in 24/7 shift
Job Particulars
About Company
Established in 2004, Conneqt Business Solutions Ltd. (formerly Tata Business Support Services Ltd) headquartered in Hyderabad, is a subsidiary of Quess Corp (BSE: 539978, NSE: QUESS), India’s leading business services provider. Top industry analyst Nelson Hall had ranked Conneqt amongst the top Customer Lifecycle Management and Business Process Management service providers in India and the Middle East.
As a top 2 CLM and BPM player in India’s domestic market, each of Conneqt’s 32,000 + employees strive to help our customers deliver world-class service quality, enabled by leading digital capabilities and industry-leading productivity. We’re constantly refining our technologies and developing ideas to better serve our 120 clients in 24 Indian and 12 International languages in over 600 + locations PAN India through our unique ‘Feet on Street’ offering. We have created a customer-centric collaborative ecosystem of people, platforms, processes and partners to align strategically with your business goals. We help elevate your organization with the power of our in-house domain expertise, cutting-edge technology, and analytics.
