Customer Support Executive Jobs in Bangalore - Falcon Telesourcing Pvt Ltd

Summary

• Attend inbound calls and ensure that cases and interactions are logged correctly in CRM. 
• Resolve customer queries, ensuring that a high standard of customer service is maintained. 
• Make outbound calls to customers when required in line with Client / Company guidelines. 
• Work productively whilst maintaining exceptional call/data quality standards in line with targets. 
• Contribute to the team through open and regular communication with peers / supervisors. 
• Maintain regular and punctual attendance in line with company policies and procedures. 
  
• Perform other duties commensurate with the post as per Client and Management guidelines in a unique manner.
  

Job Description

• Attend inbound calls and ensure that cases and interactions are logged correctly in CRM.
  
• Resolve customer queries, ensuring that a high standard of customer service is maintained.
  
• Make outbound calls to customers when required in line with Client / Company guidelines.
  
• Work productively whilst maintaining exceptional call/data quality standards in line with targets.
  
• Contribute to the team through open and regular communication with peers / supervisors.
  
• Maintain regular and punctual attendance in line with company policies and procedures.
  
• Perform other duties commensurate with the post as per Client and Management guidelines Unique.