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Customer Support Executive Jobs in Bangalore - Genisys Information System India Pvt Ltd

Customer Support Executive

Genisys Information System India Pvt Ltd
Expired

Posted: 12 Mar 22

Job Description

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Required skills:

  • Good typing Speed.
  • Good Communication Skill.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality

Job Particulars

Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1446572
Locality Address Whitefield
Country India

About Company

Incepted in 1985, Genisys is a forward-looking IT solutions provider company. What started as an organization with only five employees, now houses 1000+ workforce spread across three continents. Over the last three decades, we have helped enterprises reimagine their businesses in the digital world, by offering comprehensive IT solutions backed with experience, commitment, and strategy. Our services are fuelled by Hyper Automation, Robotics, Artificial Intelligence, Analytics, Cloud, and emerging technologies, aligned with the changing tech trends.
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