Customer Support Executive Jobs in Bangalore - HGS hiring for Flipkart
Job Description
Job Description for- Flipkart:
We are looking for a Customer Support Executive to join one of India’s biggest e-commerce client- Flipkart.
- The primary role of the applicant will be to handle customer complaints, process orders, and provide information about an organization’s products and services.
- Roles and Responsibility:
- Manage and asses the Customer calls in a timely manner for various reasons like answer inquiries, resolve complaints, requests and provide information.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Primary focus is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of all conversations in database in a comprehensible way.
Eligibility Criteria
- Applicant should be fluent in English & Hindi (Mandatory).
- Relevant experience in customer service would be an added advantage.
- Very good spoken English & Good Attitude
Job Particulars
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id587921
Job Category MBA , BPO , Walkin , BSc/BCA/BBM , Tech Support
Locality Address
State Karnataka
Country India
About Company
Flipkart Pvt Ltd. is an Indian e-commerce company based in Bengaluru, India. Founded by Sachin Bansal and Binny Bansal in 2007, the company initially focused on book sales, before expanding into other product categories such as consumer electronics, fashion, and lifestyle products.
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