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Customer Support Executive Jobs in Bangalore - Kleenco On Demand Services Pvt Ltd

Customer Support Executive
Kleenco On Demand Services Pvt Ltd
Kleenco On Demand Services Pvt Ltd
Last Date 19 Feb 2022
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Kleenco On Demand Services Pvt Ltd - Job Details

Date of posting: 21 Dec 21

Customer Service Executive 

Join now and be a part of our growth story! 

A customer service executive should be able to interact with a customer and immediately get the context of their problem. CS Executive should have deep inclination towards learning the new product/service to build sound knowledge of the same, which will help them to suggest a solution to the customer right away. 

In the event, if the issues are beyond the immediate the scope of the executive, they should learn to escalate the problem to the right internal teams(s) and make sure to follow up the progress of the escalation and keep customer updated all the time.  

 

Key Responsibilities:

 Take ownership of the customers issues 

Troubleshoot problems and see them through to resolution 

Escalate unresolved issues to the appropriate internal teams

Collect prompt and accurate feedback from customers

Document knowledge in the form of solution articles for future use 

Master the CS ticketing tool, email and phone etiquette

 

What we’re looking for:

Excellent communication skills both written and spoken – preferably multi lingual (English, Kannada & Hindi) 

Competent computer knowledge along with MS excel & word

Ability to multitask 

Attention to details 

Ability to honor deadlines 

A proactive approach to support 

A terrific team player

Job Summary

Job Type : Full Time
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers
State : Karnataka
Country : India

About Kleenco On Demand Services Pvt Ltd

Kleenco On Demand Services Pvt Ltd
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Kleenco On Demand Services Pvt Ltd recruiting Customer Support Executive candidates nearby Bangalore(Bommanahalli).Kleenco On Demand Services Pvt Ltd vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
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