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Roles and Responsibilities
• Build sustainable relationships of trust through open and interactive communication Maintain records of customer interactions, customer accounts, and file documents
• Answering or making calls to clients to learn about and their needs, complaints, or other issues with products or services
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
• Engaging inactive listening with callers, confirming or clarifying information and diffusing angry clients, as needed
• Utilizing software, databases, scripts, and tools appropriately
• Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit the client needs
• Taking part of training and other learning opportunities to expand knowledge of company and position
• Adhering to all company policies and procedures
Desired Candidate Profile
• Excellent Communication skills with a strong command of the English Language.
• Ability to multitask, manage time and prioritize
• Good computer skills
• Ability to ask prying questions and diffuse tense situations
• Strong time management and decision making skills
• Comfortable working for Night Shift
Job Summary
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