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Customer Support Executive Jobs in Bangalore - Medicalgorithmics India

Customer Support Executive
Medicalgorithmics India
Bangalore(Koramangala )
2017 - 2019
0 to 2 Years
10000 - 18000 Per Month
Customer Support Executive Jobs in Bangalore - Medicalgorithmics India
Last Date 14 Dec 2019
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Medicalgorithmics India - Job Details

Date of posting: 15 Oct 19

JOB PURPOSE

This position is responsible for providing customer service and assists department’s management in the daily operations which include but not limited to: inbound and outbound calls, check patients, and administrative duties including MIS reporting.

ESSENTIAL FUNCTIONS

•         Assist clients and partners with online enrollment of patients

•        Answer patient and facility calls promptly, professionally and pleasantly

•        Assist patients with cardiac monitoring device issues on a need basis and proactively by making courtesy calls.

•        Assist facilities and doctors with questions and when unable to assist transfer them to the appropriate department.

•        Contact patients when EKG’s are not reading when required to do so on weekends and when requested.

•        Assist the ECG Tech Center with transferred calls, troubleshoot and provide solutions

•        Call patients when monitors are not reading their device and assist to ensure device is being used properly.

•        Upload information into service desk website

•        Assign new patient sessions when needed

•        Provide administrative support to shipping department as required 

•        Demonstrate compliance with departmental and company procedures and policies

•        Regular attendance, timeliness and flexibility to work on weekends and alternative shifts.

•        Complies with HIPAA guidelines concerning PHI (Protected Health Information)

KNOWLEDGE, SKILLS & ABILITIES:

·         Ability to listen closely and empathize with customers and patients

·         Excellent written and clear verbal communication skills

·         Ability to relate and communicate with all levels of management

·         Ability to maintain a high degree of professionalism and integrity

·         Possess strong and effective customer service skills

·         Excellent judgement and decision-making ability at all times

·         Ability to evaluate situations and analyze data quickly

·         Consistent attention to detail and follow-up

·         Ability to memorize protocol and guidelines

·         Must be a team player, be flexible, and be a good listener with a high level of patience

·         Ability to manage sensitive, confidential issues 

·         Ability to work in a fast-paced deadline oriented environment

·         Basic data entry and computer skills

·         Excellent time management skills and ability to handle multiple tasks simultaneously

·         Ability to work overtime if needed


EDUCATION AND WORK EXPERIENCE

•         Graduate in Science stream

•         A minimum of one to three years prior customer service and phone experience

•         Proficiency in MS Office Applications


PREFERRED EDUCATION AND EXPERIENCE

 

•         Graduate in BioMedical / Biotech

•         Solid understanding of Customer Service

•         Prior healthcare experience



SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities

POSITION TYPE/EXPECTED HOURS OF WORK

Shift is 9am-5pm weekdays, including Saturdays . Work on any Public Holidays, Sundays will be assigned on a  rotation basis and you would have the prior workday off. This would be after 4 weeks of M-F 9am-5pm training period. 


TRAVEL


No travel is expected for this position.

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Written-test, Face to Face Interview, Telephonic Interview
Who can apply : Freshers and Experienced (0 to 2 Years )

About Medicalgorithmics India

Medicalgorithmics S.A. is a Polish company that develops advanced systems for cardiology. Innovation is one of its main advantages –it is present both in the organization of day-to-day work and in the development process. Thanks to a multidisciplinary group of researchers and developers, Medicalgorithmics markets ground-breaking technological solutions. We develop algorithms, software and devices which are then implemented for manufacturing. It lets us provide telemedicine services – arrhythmia diagnostics and cardiac telerehabilitation supervision – to thousands of patients around the world.
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Medicalgorithmics India recruiting Customer Support Executive Experienced(0 to 2 Years) candidates candidates nearby Bangalore(Koramangala ).Medicalgorithmics India vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
Medicalgorithmics India Company recruits a lot of Experienced(0 to 2 Years) candidates candidates every year based on the skills . The candidates with BAMS, BHMS, BSc, B.Pharm are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore(Koramangala ) can apply for Customer Support Executive position in Medicalgorithmics India. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Medicalgorithmics India recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Medicalgorithmics India and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Medicalgorithmics India and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Medicalgorithmics India and near your city and get a secured career.